Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Merlina Gorovic

Toronto,ON

Summary

Highly organized Administrative Coordinator with 9+ years of experience in a variety of administrative workplace settings. Expert in executive administrative duties with an emphasis on calendar management, meeting coordination, and operational efficiency.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

10
10
years of professional experience

Work History

Administrative Assistant to the Medical Director

Create Fertility Centre
01.2025 - Current
  • Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improving document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managing 3 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.

Administrative Assistant II (Contract)

University Health Network – Radiation Medicine Program
01.2024 - 12.2025
  • Optimized calendar management for 4 executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.

Clerical Support Associate (Part-Time)

Humber River Health – Medical Imaging Department
10.2022 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Mentored, trained and supported new staff members in office policies and procedures.

Referrals Coordinator (Temporary Contract)

Centre for Addiction and Mental Health - Access CAMH
03.2022 - 08.2022
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Reduced administrative errors by meticulously reviewing and processing referral requests.

Administrative Assistant to the Head of MFM.

Mount Sinai Hospital -Obstetrics & Gynecology Department
05.2021 - 02.2022
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
  • Organized and coordinated conferences and monthly meetings.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.

Front Desk Receptionist

Insight Diagnostic Imaging Corporation
04.2017 - 06.2019
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.

Radiology Office Receptionist (Full-Time)

Golden Radiology
05.2016 - 03.2017
  • Maximized appointment availability by coordinating daily schedules for multiple radiologists, technologists, and support staff.
  • Expedited report turnaround times by accurately entering diagnostic codes into the billing system upon completion of exams.
  • Reduced wait times for patients by promptly answering phone calls, addressing inquiries, and directing callers to appropriate personnel.
  • Facilitated seamless communication between patients, providers, and insurance companies by verifying insurance coverage and obtaining necessary preauthorizations.

Education

Diploma - Executive Office Administration

Centennial College, School of Business
Toronto, ON
07.2016

Diploma - Medical Office Administration

Centennial College, School of Business
Toronto, ON
04.2015

Skills

  • Executive support
  • Meticulous attention to detail
  • Calendar management
  • Travel coordination
  • Business correspondence
  • Conference planning
  • Time management
  • Microsoft office
  • Team leadership
  • Work prioritization

Languages

English
Native or Bilingual
Bosnian
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual

Timeline

Administrative Assistant to the Medical Director

Create Fertility Centre
01.2025 - Current

Administrative Assistant II (Contract)

University Health Network – Radiation Medicine Program
01.2024 - 12.2025

Clerical Support Associate (Part-Time)

Humber River Health – Medical Imaging Department
10.2022 - 10.2023

Referrals Coordinator (Temporary Contract)

Centre for Addiction and Mental Health - Access CAMH
03.2022 - 08.2022

Administrative Assistant to the Head of MFM.

Mount Sinai Hospital -Obstetrics & Gynecology Department
05.2021 - 02.2022

Front Desk Receptionist

Insight Diagnostic Imaging Corporation
04.2017 - 06.2019

Radiology Office Receptionist (Full-Time)

Golden Radiology
05.2016 - 03.2017

Diploma - Executive Office Administration

Centennial College, School of Business

Diploma - Medical Office Administration

Centennial College, School of Business

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