Merlina Giacona
Woodbridge,Canada
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Sun-Brite Drapery
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Assisted the accounting team with processing accounts receivable and accounts payable transactions, ensuring accuracy and timely payment and collection.
- Managed the complete order process for blinds and drapery, ensuring accurate entry of all customer orders into the order sheet with precise measurements.
- Managed the Builder Department, overseeing the entry of all new projects into Monday.com software, ensuring accurate suite information, product selections, and project details were recorded.
- Responsible for accurately tracking and entering all revenue and cost data into the Monday.com software, ensuring up-to-date and error-free records for multiple departments.
- Ensured all purchase orders (POs) were emailed by the builder and properly recorded, tracking all blinds and drapery product details for accurate documentation.
- Responsible of contacted builders' management teams to ensure accurate site details and billing information were emailed and properly input the correct information for the accounting department.
Administrative Assistant
Madison Group
10.2021 - 07.2023
- Cleared all incoming cheques from Homeowners upgrades into New Star system
- Greet and welcoming all homeowners
- Scheduled décor appointments with homeowners by email or by phone
- Tracking all scheduled operating units in New Star Web
- Maintained office supplies inventory as needed
- Addressing concerns with homeowners
- Ensure showroom is presentable
- Color coding all floor plans for each new project with Adobe
- Scanned all files into shared files
- Emailed homeowners upgraded files
- Ensured all product samples are up to date
Administrative Assistant
Lormel Homes
05.2017 - 10.2021
- Prepared letters of closing dates, delays of construction and appointment letters
- Ensured all cheques were processed into data base.
- Greet and welcoming guests
- Answer all incoming calls and emails
- Accurately input Purchaser Extras into data base
- Work with Management team on reporting, schedules, and tracking of new products
- Respond to all inquiries by clients, agents, and solicitors
- Ensure showroom is presentable
- Maintained office inventory
- Prepared brick packages for the Sales team
Administrative Assistant-(contract)
The Oxygen Specialist
01.2016 - 10.2017
- Assisted the accounting team with processing accounts receivable and accounts payable transactions, ensuring accuracy and timely payment and collection.
- Confirm pricing with private funding program
- Process quotes for medical devices
- Coordinate quality delivery of a full range of Respiratory and infusion therapy products and home medical equipment
- Set up patients leases and billing structures
- Answered all incoming calls and emails
- Scheduled appointments and meetings with various Hospitals within the Respirologist department and Sales Team
- Managed patient status changes including any notes within the database
Education
Certificate - Medical Terminology
Humber College
Toronto, ONDiploma - Travel & Tourism
Humber College
Toronto, ON05.2014
Skills
- Proficient in all areas of Accounts payable/receivable
- Proficient in Windows 95-XP, Microsoft Office, Excel, Adobe Acrobat
- Excellent communication skills
- Organizational skills
- Ability to work independently
- Team player
- Customer relations
Timeline
Administrative Assistant
Sun-Brite Drapery
07.2023 - Current
Administrative Assistant
Madison Group
10.2021 - 07.2023
Administrative Assistant
Lormel Homes
05.2017 - 10.2021
Administrative Assistant-(contract)
The Oxygen Specialist
01.2016 - 10.2017
Diploma - Travel & Tourism
Humber College
Certificate - Medical Terminology
Humber College
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