Merlin Varughese
Sarnia,ON
Summary
Driven leader/worker with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Prep Team/ Certificated Trainer
Chipotle Mexican Grill
06.2023 - 02.2024
- Preparing the store for the day by chopping fresh vegetables and stocking up the kitchen with prepared items
- Make sure the store is ready for the peek sales and also for the day by stocking up the coolers and the ordinary
- Cooking products once the store is open and making sure every product is up to date
- Training newcomers, and the team, and keeping them in check comes under priority.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
FOH and BOH
KFC
08.2021 - 02.2024
- Presenting friendly and comfortable representation of the company by listening and understanding the guests' requirements
- Handling guests' complaints and providing solutions when needed
- Packing orders and handling the deliveries at peak times.
- During emergencies ready to jump into the kitchen for cooking.
- Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
- Supported smooth front-end activities through steady product flow and accurate pricing.
Credit Operations Representative
Affinity Global Inc
08.2023 - 10.2023
- Monitored significant day-to-day cash collection.
- Enhanced reporting capabilities by creating custom reports that provide key insights into department performance metrics.
- Worked smoothly with inbound and outbound calls from customers in time-sensitive environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear, concise information about credit checks.
General Worker
Array Marketing
05.2021 - 07.2021
- Assembling and packing orders by working in a group
- Making sure the orders are reaching their destination on time.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Educational Counsellor
Medtreat International
01.2020 - 02.2021
- Interacting with people to create awareness about international education
- Helping them with communication activities
- Attend to phone calls and enquiries along with proper data entry to keep the company in check.
- Used data to monitor students' progress and recommend improvement solutions.
- Identified and addressed concerns of incoming students and parents.
Education
Hospitality And Hotel Operations
Centennial College
Progress Avenue, Canada06.2023
High School Diploma -
Remal Public School
New Delhi, India03.2019
Skills
- Customers services
- Multi-task
- Computer skills: excel, Microsoft etc
- Communication skills
- New Hire Training
- Planning and coordination
- Creative Problem-Solving
Certification
- FOOD HANDLER AND SAFETY
- CPR
- TYPSY
- TRAIN CAN
- SMART SERVE
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Credit Operations Representative
Affinity Global Inc
08.2023 - 10.2023
Prep Team/ Certificated Trainer
Chipotle Mexican Grill
06.2023 - 02.2024
FOH and BOH
KFC
08.2021 - 02.2024
General Worker
Array Marketing
05.2021 - 07.2021
Educational Counsellor
Medtreat International
01.2020 - 02.2021
Hospitality And Hotel Operations
Centennial College
High School Diploma -
Remal Public School
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