Merlin Shaji
Kamloops,British Columbia
Summary
Results-oriented professional with a proven track record in leadership and operational management, demonstrating exceptional team-building skills. Expertise in managing daily operations and driving team performance has consistently led to high levels of customer satisfaction. Committed to excellence and focused on contributing significantly to organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Supervisor
White Spot North Kamloops
Kamloops, British Columbia
10.2024 - Current
- Trained new employees on company policies and procedures.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Oversaw inventory and ordered ingredients to restock freezers, fridges, and pantry.
- Established good customer relations and excellent service to build and retain loyal customers.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
Shift Supervisor
Tim hortons
Kamloops , BC
08.2023 - 09.2024
- Counted cash at shift change and closing to determine shortages or overages, and prepared bank deposit statements.
- Assessed reports and adjusted workflows to realign with targets.
- Kept records of employees' attendance and working hours to accurately calculate billable cycles.
- Provided on-the-job training to new staff members.
- Conferred with management and subordinates to resolve problems or complaints.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints promptly.
- Handled emergencies with composure and followed company guidelines.
- Scheduled staff shifts, considering peak times and individual availability.
- Supervised a team of nine during daily shifts, ensuring efficient operation and customer satisfaction.
Education
Post-Baccalaureate Diploma - Marketing
Thompson Rivers University
Kamloops, None12-2024
Bachelor of Commerce - Accounting And Taxation
Mar Gregorios College
Kerala, India 05-2019
Skills
- Schedule development
- Stock Control Oversight
- Policy and procedure development
- Business development
- Payroll processing
- Strategic Negotiation Skills
- Verbal and written communication
- Training and mentoring
Certification
Food Handler Certification
( Sept 8, 2023 - Sept 08, 2028)
Serve It Right
( May 30, 2023 - May 30, 2028)
Languages
English
Professional
References
References available upon request.
Timeline
Supervisor
White Spot North Kamloops
10.2024 - Current
Shift Supervisor
Tim hortons
08.2023 - 09.2024
Post-Baccalaureate Diploma - Marketing
Thompson Rivers University
Bachelor of Commerce - Accounting And Taxation
Mar Gregorios College
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