MERLIN JENNIFER

• Delivered expert technical support to resolve customer concerns, and improve satisfaction.
• Responded efficiently to escalated complaints, ensuring positive outcomes through professional service.

Process - Google My Business

• Supported clients in executing effective promotions to improve business visibility.
• Collaborated with Google to resolve escalated tickets for clients, ensuring timely solutions.
• Provided guidance to new hires, explaining processes, and offering real-time assistance.

Process - Telstra.

• Diagnosed and resolved technical issues, restoring service and functionality for Telstra customers.
• Collaborated with supervisors to escalate complex inquiries and ensure that client needs were met.
• Applied troubleshooting techniques and probing questions to identify and resolve customer challenges.

Process - ROKU.

• Responded to end-user support requests, delivering efficient troubleshooting guidance.
• Assisted customers in product selection based on needs, usage, and budget considerations.
• Evaluated and analyzed issues to determine the fastest resolution methods.