Merlene Mbalanda
Toronto,Canada
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Receptionist
BC Studios
09.2023 - 12.2023
- Greeting visitors, Answering phone calls, Scheduling appointments, and Assisting with administrative tasks.
Sales Specialist
Boutique Chez Malika
01.2023 - 04.2023
- Assisting customers in finding the perfect outfits and accessories, Providing personalized styling advice and recommendations, Keeping the store organized and visually appealing, Processing transactions and handling cash or card payments, Managing inventory and restocking merchandise, Creating attractive displays to showcase new arrivals or promotions, Collaborating with the marketing team for promotional events or campaigns, Handling customer inquiries and resolving any issues or complaints, Staying updated on fashion trends and product knowledge, Upselling and cross-selling to increase sales.
Host
Moxies Restaurant
11.2022 - 01.2023
- Greeted and escorted guests to reserved and available seats, Provided accurate wait times and monitored waiting lists, Managed reservations submitted online and by phone, Provided menus and announced waiter/waitress's name, Checked in on clients’ needs during their visit and upon their departure, Coordinated with wait staff about available seating options
Executive Assistant
Seed Visuals
02.2020 - 04.2020
- Answered 10 to 15 phone calls a day to respond to client’s inquiries, Managed calendar for daily, weekly, and monthly bookings and meetings, Made travel arrangements and packed correct tools required for filming, Scouted appropriate studios and locations for specific projects, Responsible for finding props, Organized reports and documents, Stayed alert and prepared to support the director’s needs during filming and meetings
Housekeeper/Room Attendant
Airbnb
04.2019 - 01.2020
- Reported any safety hazards to the homeowner or manager, Responsible for effectively cleaning and disinfecting properties after visitor’s check-out time, Professionally Vacuumed, Swept, Mopped all rooms of properties, Insured the emptying of trash cans, cleaned dishes, dust-free shelves, cleared windows, changed linens, laundry and more, Intentionally resettled an aesthetically pleasing and safe spaces for next scheduled guest
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Administrative Assistant
Titan Logistics, Toronto
01.2019 - 01.2020
- Answered and directed phone calls, Organized and scheduled appointments, Planned meetings and took detailed minutes, Wrote and distributed email, correspondence memos, letters, faxes, and forms, Assisted in the preparation of regularly scheduled reports, Developed and maintain a filing system
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Stericycle/Canadian Red Cross
09.2018 - 12.2018
- Answered 100-200 inbound calls from clients inquiring about a company's financial assistance, Searched client’s postal code on internal systems directed them to nearest emergency shelters, Connected clients with local workers for mental and emotional support, Delivered information about a company's offerings, Provided proactive customer outreach, Handed customer complaints and collected feedback to report to team leads
Education
Human Development Diploma -
Centennial College
01.2016
Ontario Secondary School Diploma -
St. Mary’s Catholic School
01.2012
Skills
- Customer service oriented
- Bilingual English and French, in verbal and written communication
- Previous call centre experience; able to connect with customers in a professional and positive manner
- Able to support customer’s need while withholding company’s guidelines
- Work well individually and in teams
- Able to take initiative, problem-solve and handle escalations appropriately
- Quick learner, accountable and reliable individual with a strong work ethic
- Experience with POS systems; handling cash, debit and credit card payments
- Strong Microsoft Office experience (Word, Excel, PowerPoint)
- Flexible to work a variety of assigned hours including evenings and weekends
- CRP and first aid certified
- Project Coordination
- Office Management
- Clerical Support
- File Management
- Administrative Support
- Scheduling
References
References available upon request
Languages
English
Full Professional
French
Full Professional
Timeline
Receptionist
BC Studios
09.2023 - 12.2023
Sales Specialist
Boutique Chez Malika
01.2023 - 04.2023
Host
Moxies Restaurant
11.2022 - 01.2023
Executive Assistant
Seed Visuals
02.2020 - 04.2020
Housekeeper/Room Attendant
Airbnb
04.2019 - 01.2020
Administrative Assistant
Titan Logistics, Toronto
01.2019 - 01.2020
Customer Service Representative
Stericycle/Canadian Red Cross
09.2018 - 12.2018
Human Development Diploma -
Centennial College
Ontario Secondary School Diploma -
St. Mary’s Catholic School
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