Meritt Uribe
Toronto,ON
Summary
Driven and resourceful professional with 8+ years of experience in hospitality and administrative roles. Excellent skills in customer service, office management and high-level administrative support to senior-level staff. Expert in travel management, expense tracking, schedule coordination, managing vendor and service provider relationships. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Executive Administrative Assistant
Knight Labs Inc
11.2021 - 01.2023
- Provide support to the president of the company with tasks such as calendar management, meetings organization, data entry, and document preparation
- Performed accounting activities, such as invoicing to clients, expense reports, processing payments for vendors and contractors
- Created and updated internal operational procedures such as timesheet tracking, new-hire onboarding
- Managed employee group benefits for the United States and Canada members
- Organized and executed a three-day company retreat
- Handled all domestic and international travel reservations for all members of the company, including the president, and managing director
- Increased efficiency by reorganizing the operations folder in the internal drive
- Organized bi-weekly virtual social gatherings and Year-End virtual social event
Client Centre Supervisor
Cassels Brock & Blackwell LLP
11.2019 - 10.2021
- Ensure proper and efficient utilization of the client centre space as well as internal meeting rooms
- In charge of creating schedules for the reception, catering, and boardrooms support staff
- Overseeing and training of new-hires in the reception and catering team
- Reduced catering and kitchen waste by 20% by implementing an inventory tracking system
- Standardized processes throughout the reception teams across all three offices (Calgary, Toronto, Vancouver)
- Increased efficiency in the execution of events by revaluating the catering team processes
- Troubleshoot basic technology equipment in meeting rooms
- Execute operations and catering of mayor firm events with over 80 people
Front Office Operations Manager
The Grand Hotel & Suites
01.2019 - 11.2019
- Managing day-to-day activities of the Front Office
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Oversight of inventory, purchasing and supplies for Front Office and Citrus Restaurant
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored customer service trends and provided insights to management team for further improvement.
Front Office Manager
The Grand Hotel & Suites
08.2017 - 12.2018
- Assistant to the hotel owners and General Manager with travel arrangements, dinner and entertainment reservations, and scheduling meetings
- Ensuring the smooth daily operations of the Front Office while maintaining the highest level of guest service
- Liaise with Sales, Housekeeping, Reservations, and all Division/Department heads
- Recruiting, advising advancement and terminations or any other change of status of other team members
- Assisting VIP guests with transportation, restaurant and entertainment reservations
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Guest Relations Manager
The Grand Hotel & Suites
08.2016 - 07.2017
- Manage operation of the Front Office and Reservations shift to ensure adherence to standards, policies and procedures of the company
- Monitored guest feedback, using to improve service and departmental operations.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
- Planned and implemented promotional activities to increase customer satisfaction.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Working knowledge of the day events and ongoing guest relations
Front Desk Shift Supervisor
The Grand Hotel & Suites
10.2015 - 07.2016
- Supervising Front Desk Agents and Bellmen Team
- Investigating and resolving guest complaints and concerns
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Handling guest needs and special requests
- Taking, cancelling and changing room reservation
- Training and supervising new hires
- Worked flexible hours across night, weekend and holiday shifts.
Guest Service Agent
The Grand Hotel & Suites
05.2015 - 09.2015
- Greeted guests upon arrival and offered assistance.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Building Supervisor/Front of House/Receprionist
The Toronto Dance Foundation
01.2012 - 01.2015
- Ensuring studios and theatre were clean and ready for patrons
- Directing patrons and dancers to respective studios
- Completing building rounds
- Reporting to Facilities Manager any areas that need maintenance
- Taking registration and payments
- General administrative duties
Education
Professional Training Program -
The School of Toronto Dance Theatre
Toronto, ON2015
Bachelor - International Business
Universidad Del Caribe
Mexico2011
Grade 10 And 12 -
Universidad Magna
Mexico2007
Grade 11 -
Cobequid Educational Centre
Toronto, ON2006
Skills
- Departmental Support
- Customer Service
- Corrective Actions
- Records Management Databases
- Spreadsheet Creation
- Administrative Policies
- Arrange Business Meetings
- Document Filing and Retrieval
- Hotel Accommodations
- Scheduling
- Event Coordination
- Workflow Improvements
Hobbies
- Dance
- Yoga
- Golf
- Walks with my dog
Timeline
Executive Administrative Assistant
Knight Labs Inc
11.2021 - 01.2023
Client Centre Supervisor
Cassels Brock & Blackwell LLP
11.2019 - 10.2021
Front Office Operations Manager
The Grand Hotel & Suites
01.2019 - 11.2019
Front Office Manager
The Grand Hotel & Suites
08.2017 - 12.2018
Guest Relations Manager
The Grand Hotel & Suites
08.2016 - 07.2017
Front Desk Shift Supervisor
The Grand Hotel & Suites
10.2015 - 07.2016
Guest Service Agent
The Grand Hotel & Suites
05.2015 - 09.2015
Building Supervisor/Front of House/Receprionist
The Toronto Dance Foundation
01.2012 - 01.2015
Professional Training Program -
The School of Toronto Dance Theatre
Bachelor - International Business
Universidad Del Caribe
Grade 10 And 12 -
Universidad Magna
Grade 11 -
Cobequid Educational Centre
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