Merissah Thompson

• Demonstrated strong multitasking skills by
• managing multiple tables simultaneously without compromising service quality.
• Supervisor duties concludes closing the store and counting Cash
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Checked guests' identification before serving alcoholic beverages.
• Attended many festivals promoting our sales and service ( I heart beer and taco fest)
• Working Statutory Holidays
• Maintains Flow between Taproom and Retails Sales
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

-Responded to customer service inquiries, both in person and by telephone

- Enhanced customer satisfaction by providing efficient and accurate cash transaction

- Streamlined checkout process for increased efficiency and reduced waiting times

-Resolved customer complaints professionally leading to improved customer relations and loyalty

-Trained new hires on customer service policies and procedures.

-Met sales goals by offering excellent customer service.

- Worked flexible schedule and extra shifts to meet business needs

-Restocked and organized merchandise

-Counted money in drawers at beginning and end of each shift.

-Working Statutory Holidays

-Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

-Demonstrated versatility by cross-training in various departments throughout the store when required.

-Conducted inventory counts by adding each item in stock and documenting in computer system.

-Demonstrated product features, answered questions and redirected objections to highlight positive aspects.