Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Merissa Hill

Picton,ON

Summary

Dynamic server with a strong work ethic and exceptional customer service experience at The Waring House. Proven ability to enhance guest satisfaction through effective team collaboration and meticulous attention to cleanliness standards. Skilled in cash handling and engaging guests, ensuring a welcoming atmosphere that encourages repeat visits.

Overview

9
9
years of professional experience

Work History

Server/Busser

The Waring House
Picton, Ontario
03.2018 - Current

Delivered food and beverages to customers.

Directed visitors to appropriate seating areas.

Collaborated effectively with team members.

  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed order accuracy and timely delivery to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure efficient meal preparation and presentation.
  • Trained new servers on menu knowledge, service standards, and operational procedures.
  • Maintained cleanliness and organization of dining area to promote positive guest experiences.
  • Assisted in inventory management by tracking supplies and reporting shortages promptly.
  • Handled cash transactions accurately while adhering to company policies and procedures.
  • Engaged with guests to foster a welcoming atmosphere and encourage repeat visits.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

The Claramount Inn
Picton, ON
03.2017 - 2018

Delivered food and beverages to customers.

Directed visitors to appropriate seating areas.

Collaborated effectively with team members.

  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed order accuracy and timely delivery to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure efficient meal preparation and presentation.
  • Trained new servers on menu knowledge, service standards, and operational procedures.
  • Maintained cleanliness and organization of dining area to promote positive guest experiences.
  • Assisted in inventory management by tracking supplies and reporting shortages promptly.
  • Handled cash transactions accurately while adhering to company policies and procedures.
  • Engaged with guests to foster a welcoming atmosphere and encourage repeat visits.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Diploma - Child And Youth Care

Loyalist College of Applied Arts And Technology
Belleville, Ontario
04.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Service prioritization
  • Team collaboration
  • Supply restocking
  • Food safety practices

Languages

English
Professional Working

Timeline

Server/Busser

The Waring House
03.2018 - Current

Server

The Claramount Inn
03.2017 - 2018

Diploma - Child And Youth Care

Loyalist College of Applied Arts And Technology
Merissa Hill