Meris Hartley
San Diego
Summary
Administrative and client services professional with experience maintaining confidential records, coordinating schedules, managing documentation, and supporting day-to-day operations in fast-paced environments. Skilled in data entry and analysis, customer service, and communicating with diverse individuals while maintaining accuracy and attention to detail. Seeking to leverage strong organizational and administrative abilities to provide reliable support, maintain operational efficiency, and contribute positively to a collaborative team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
EY Behavioral Services
San Diego, CA
01.2024 - Current
- Coordinate complex, multi-party schedules across clients and staff to ensure consistent service delivery
- Serve as primary point of contact for families, managing ongoing communication and scheduling updates
- Manage large volumes of client data, ensuring accuracy, compliance, and timely updates across documentation systems
- Maintain detailed reports and documentation in accordance with insurance and organizational requirements
Lead Behavior Interventionist
Pioneer Learning Center
San Diego, CA
10.2019 - 12.2023
- Tracked and maintained detailed program data, contributing to reporting and decision-making processes
- Collaborated with multidisciplinary teams to align services and resolve scheduling or service delivery conflicts
- Managed multiple priorities simultaneously while maintaining a high level of accuracy and professionalism
- Provided customer service and responded to inquiries from clients, families, and staff
Behavior Support Staff
Pioneer Programs
San Diego, CA
01.2019 - 05.2020
- Supported program operations by assisting with daily administrative tasks and client interactions.
- Coordinated communication between staff and participants to enhance service delivery and engagement.
- Trained new support staff on operational procedures and best practices to ensure consistency in service quality.
- Developed training materials and resources to facilitate ongoing staff development initiatives.
Behavior Support Technician
Options For All
San Diego, CA
07.2018 - 01.2019
- Implemented behavior modification techniques to improve social skills and reduce challenging behaviors.
- Monitored client interactions and documented behavioral data to assess program effectiveness.
- Conducted regular assessments to refine strategies, ensuring alignment with client needs and goals.
Direct Support Professional
Skills to Succeed
Olathe, KS
12.2015 - 07.2018
- Supported individuals with developmental disabilities in daily living activities and skill development.
- Implemented strategies to improve clients' social skills and independence through structured activities.
- Advocated for clients' needs within community services, ensuring access to essential resources and support systems.
Education
Master of Arts - Applied Behavior Analysis
Arizona State University
Tempe, AZ12-2021
Bachelor of Arts - General Studies
University of Kansas
Lawrence, KS12-2021
Skills
- Problem-solving
- Time management
- Written and verbal communication
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Positive attitude
- Records management
- Data entry and analysis
- Administrative support
- Customer service
- Scheduling and coordination
Certification
- BCBA - Board Certified Behavior Analyst
Timeline
Case Manager
EY Behavioral Services
01.2024 - Current
Lead Behavior Interventionist
Pioneer Learning Center
10.2019 - 12.2023
Behavior Support Staff
Pioneer Programs
01.2019 - 05.2020
Behavior Support Technician
Options For All
07.2018 - 01.2019
Direct Support Professional
Skills to Succeed
12.2015 - 07.2018
Master of Arts - Applied Behavior Analysis
Arizona State University
Bachelor of Arts - General Studies
University of Kansas