Merina Valadez
Riverside
Summary
Seasoned professional with expertise in logistics coordination, team building, and customer service, adept at optimizing supply chain operations and streamlining scheduling processes. Proven ability to manage transportation and warehouse operations efficiently. Eager to leverage skills in organization and decision-making to contribute as an Office Manager and support team growth.
Overview
19
19
years of professional experience
Work History
LOGISTICS COORDINATOR
California Cross Dock
11.2019 - Current
- Utilized computer systems to track shipments from origin to destination and generate reports accordingly.
- Organized daily deliveries and pick-ups according to geographic area and delivery employee availability.
- Prioritized tasks and managed deadlines under strict time constraints.
- Coordinated daily operations such as loading, unloading trucks, packing orders, shipping, receiving items, and other logistics activities.
- Resolved issues during shipping, communicating delays to relevant individuals.
- Prepared and maintained comprehensive reports for tracking and monitoring shipments.
- Coordinated finished goods outbound shipments to distribution centers and customers with necessary shipping documentation.
LOGISTICS SUPERVISOR
Organic Milling
04.2013 - 10.2019
- Handle high-volume paperwork and collaborated with Shipping/Accounting department to resolve invoicing and shipping problems.
- Create policies based on performance data analysis to reduce costs and maintain efficiency.
- Reviewed order data on a weekly basis to verify transactions and shipping dates.
- Coordinated dispatching of 2 drivers to accomplish daily delivery/pick up requirements.
- Made sure to process orders by due date and ensured on-time delivery to customers.
- Led and trained employees.
- Supervising 3 employees.
- Receive and Process Sales Orders.
- Create sales orders.
- Confirm sales orders.
- Monitored and reported on transportation costs and ensured shipping documents were properly filed for audits.
- Negotiated with 5 different freight companies and received annual contracts resulting in cost savings.
- Approve Payroll.
- Customer Service.
- Process UPS/Fed Ex small packages.
- Efficient in Word, Excel, Outlook, Google mail.
- Answer phones.
- Schedule Pick up's/Deliveries.
- Communicate closely with customers regarding sales orders and shipping.
- Act as a Liaison between customer accounts and production to ensure everything is correct and runs smoothly.
CUSTOMER SERVICE MANAGER
Organic milling
02.2010 - 04.2013
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Assisted customers with resolving service-related issues.
- Utilized problem-solving techniques to resolve escalated issues from customers quickly.
- Lead team of customer service representatives to ensure quality standards are met.
- Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner.
- Coordinated with internal teams such as sales or billing departments to provide seamless resolution of issues.
SHIPPING/RECEIVING CLERK
Kash N Gold
10.2006 - 02.2010
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Conducted yearly counts and audits of inventories to identify and resolve discrepancies in records.
- Double-checked cargo inventories and documentation for accuracy.
- Handled day-to-day shipping and receiving.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment. UPS/Fed Ex.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record keeping.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Efficient in Word, Excel, outlook, Google mail.
- Routed Target, Jc Penny orders for shipping.
- Answered phones.
- Purchase orders.
- Carrier negotiations.
- Logistics management.
- Documentation.
- Filing.
Education
HIGH SCHOOL OR EQUIVALENT -
Garey Senior High School
CASkills
- Shipment tracking
- Team building
- Shipment coordination
- Shipping procedures
- Transportation management
- Warehouse management
- Scheduling coordination
- Supply chain operations
- Customer service
- Decision-making
- Logistics analysis
- Punctual and dependable
Timeline
LOGISTICS COORDINATOR
California Cross Dock
11.2019 - Current
LOGISTICS SUPERVISOR
Organic Milling
04.2013 - 10.2019
CUSTOMER SERVICE MANAGER
Organic milling
02.2010 - 04.2013
SHIPPING/RECEIVING CLERK
Kash N Gold
10.2006 - 02.2010
HIGH SCHOOL OR EQUIVALENT -
Garey Senior High School