Merin Sara Reji
Scarborough,ON
Summary
Dedicated professional with a background in customer service, cash handling, and stock management. Known for ability to solve problems effectively, possesses strong communication skills, and a relentless commitment to excellence. Track record of delivering exceptional service, consistently strives to exceed expectations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative / Cashier
Max Fashion
2022.10 - 2024.08
- Efficiently processed cash, credit, and debit transactions using POS systems.
- Provided outstanding customer service by addressing inquiries, resolving issues, and delivering personalized assistance.
- Conducted various financial transactions, including deposits, withdrawals, cheque cashing, and bill payments with accuracy.
- Managed cash drawers, counted money accurately, and ensured cash balances aligned with transaction records.
- Addressed and resolved customer concerns, complaints, and questions related to their accounts, transactions, or services, ensuring prompt and satisfactory resolutions.
- Adhered to company policies, procedures, and regulatory guidelines to maintain the confidentiality, security, and integrity of customer information and transactions.
Stock Associate
Max Fashion
2022.01 - 2022.09
- Regularly restocked merchandise and organized displays to enhance product visibility and availability
- Maintained clean and orderly shelves, ensuring products were well-presented and free from damage
- Conducted routine inventory checks and supported stock audits to manage inventory levels and minimize discrepancies
- Assisted customers by locating products, providing detailed information, and addressing product-related queries
- Adhered to store safety guidelines and maintained an organized stockroom and sales floor.
Customer Service Representative
Reliance Trends
2021.07 - 2021.12
- Processed transactions accurately at the POS terminal, handling cash, credit, and debit payments
- Performed end-of-day cash reconciliations to ensure the accuracy of financial records
- Followed company procedures for cash handling and reporting discrepancies, maintaining financial integrity
- Conducted various financial transactions, such as deposits, withdrawals, cheque cashing, and bill payments, ensuring accuracy and compliance with policies
- Managed cash drawers and ensured cash balances aligned with transaction records
- Addressed and resolved transaction-related disputes and customer concerns, providing excellent service.
Education
Project Management -
Centennial College
09.2024
Civil Engineering -
Providence College of Engineering
04.2023
Skills
- Exceptional Customer Service
- Proficient with Point of Sale (POS) Systems
- Sales and Upselling Techniques
- Effective Problem-Solving
- Accurate Cash Handling and Reconciliation
- Inventory Management and Stock Control
- Strong Attention to Detail
- Collaborative Teamwork
- Financial Transaction Management
- Adherence to Regulatory Guidelines
- Expertise in Cosmetic Sales
Languages
English
Full Professional
Timeline
Customer Service Representative / Cashier
Max Fashion
2022.10 - 2024.08
Stock Associate
Max Fashion
2022.01 - 2022.09
Customer Service Representative
Reliance Trends
2021.07 - 2021.12
Project Management -
Centennial College
Civil Engineering -
Providence College of Engineering
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