Meriem Naas
QC
Summary
Creative and organized professional with a strong background in theatre, communication, and customer service. Experienced in project management, content creation, and collaborative teamwork. Known for attention to detail, problem-solving, and excellent interpersonal skills. Eager to contribute creative solutions, organizational expertise, and a positive attitude to dynamic and fast-paced environments.
Overview
3
3
years of professional experience
Work History
Barista
Le Petit Dep
08.2023 - Current
- Delivered excellent customer service by engaging with clients, understanding their preferences, and advising them on menu options and product offerings.
- Prepared and served high-quality beverages and food items while maintaining a clean and organized workspace.
- Cultivated strong interpersonal skills through daily client interactions, building rapport and fostering a welcoming atmosphere.
- Collaborated effectively with team members to ensure efficient workflow during peak hours.
- Demonstrated adaptability and problem-solving by handling customer concerns and special requests promptly.
- Managed inventory and restocking of supplies to maintain seamless operations.
- Enhanced customer satisfaction by consistently providing a positive and personalized café experience.
Director of Publicity
Tuesday Night Cafe Theatre
01.2023 - 01.2024
- Managed the theatre’s social media presence across platforms, creating engaging content to promote productions and increase audience engagement.
- Designed promotional materials, including posters and digital graphics, to market theatre events and productions effectively.
- Collaborated with team members in regular meetings to strategize marketing campaigns and ensure alignment with the theatre's vision.
- Implemented innovative promotional strategies that resulted in increased attendance and community awareness of productions.
- Coordinated with directors, cast, and crew to gather behind-the-scenes content and highlight key aspects of each performance.
- Maintained the theatre’s branding through consistent messaging and visual design across all promotional efforts.
- Developed relationships with local media outlets and community groups to enhance visibility and outreach.
Sales Associate
National Bank
05.2023 - 11.2023
- Assisted clients in identifying and selecting the most suitable insurance products based on their needs and financial goals.
- Provided personalized customer service by addressing client inquiries and resolving issues efficiently and professionally.
- Educated clients on various insurance policies, coverage options, and benefits to ensure informed decision-making.
- Collaborated with team members to achieve sales targets and maintain a high standard of client satisfaction.
- Maintained up-to-date knowledge of insurance products and banking services to offer comprehensive solutions.
- Documented and tracked client interactions to ensure seamless follow-up and support.
Customer Service Representative
Air Canada
01.2022 - 01.2023
- Assisted passengers in rebooking flights and coordinating travel plans during delays, cancellations, and climate-related disruptions.
- Provided empathetic and efficient support to customers facing missed flights, offering alternative travel solutions and accommodations.
- Arranged hotel bookings and transportation for clients affected by extended delays or cancellations.
- Guided customers through the booking process, ensuring their needs and preferences were met while adhering to company policies.
- Acted as a liaison between passengers and various departments to resolve travel issues promptly and professionally.
- Maintained a calm and professional demeanor in high-pressure situations, ensuring exceptional service and customer satisfaction.
- Handled a high volume of customer inquiries while maintaining accuracy and efficiency in all travel adjustments.
- Documented client interactions and resolutions to support follow-up and continuous improvement in service delivery.
Education
Bachelor of Arts - Theatre & Drama
McGill University
Montreal, QC05-2024
Skills
- Organizational Skills: Demonstrated ability to manage multiple tasks efficiently, ensuring smooth office operations
- Professionalism and Personability: Maintained a professional demeanor while engaging effectively with clients and colleagues
- Attention to Detail: Ensured accuracy in tasks such as document preparation and data management
- Adaptability: Thrived in fast-paced environments, quickly adjusting to changing priorities
- Problem-Solving Abilities: Proactively identified and resolved issues, contributing to operational efficiency
- Interpersonal Skills: Built strong relationships through effective communication and collaboration
- Analytical Skills: Assessed situations to develop practical solutions, enhancing project outcomes
- Administrative Experience: Handled tasks like answering calls, managing correspondence, and organizing files
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Le Petit Dep
08.2023 - Current
Sales Associate
National Bank
05.2023 - 11.2023
Director of Publicity
Tuesday Night Cafe Theatre
01.2023 - 01.2024
Customer Service Representative
Air Canada
01.2022 - 01.2023
Bachelor of Arts - Theatre & Drama
McGill University
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