Meriem Majid
Ottawa,ON
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Renewals Consultant
International Free Zone Authority
Dubai, UAE
02.2025 - 12.2025
- Conducted in-person meetings with clients to strengthen relationships and informed clients and partners of upcoming license renewal dates, ensuring compliance with organizational timelines.
- Managed complex cases escalated from administrative team, delivering tailored solutions for unique scenarios.
- Analyzed data to identify trends and developed action plans that enhanced conversion rates of professional partners.
Senior Course Enrollment Advisor
Eton Institute
Dubai, UAE
10.2023 - 02.2025
- Enrolling an average of 35 new students every month to different language courses, and contributing to the teams success by increasing student enrollment conversion rates
- Handled an average of 50 student inquiries daily, conducting in-person and online meetings with prospective students to provide guidance and support
- Resolved inquiries from applicants regarding admission procedures and program details, ensuring clarity and facilitating informed decisions
- Assessing students' language proficiency for English, Arabic, French, and CELTA
- Represented institute at school events and college fairs, delivering presentations to prospective students, parents, and school staff to promote programs and increase awareness
Senior Admissions Counselor
Everglades University
Miami,FL, USA
01.2022 - 01.2023
- Recruited and interviewed an average of 15 potential students weekly for academic programs, enhancing enrollment efforts
- Reached more than 100 students daily by phone/email to discuss their academic goals
- Partnered with deans and prospective students to address inquiries, interpret contracts, and resolve issues, fostering collaboration
- Assessed incoming international student applications to determine eligibility for admission
- Advised international students regarding immigration policies, procedures, and regulations.
- Prepared documents for visa applications, including I-20s and other required forms for US government agencies, ensuring compliance
Customer Success Manager
CAPFI-Maroc
Remote
05.2018 - 01.2022
- Acted as main point of contact for high-priority escalations, collaborating with senior leadership to facilitate timely resolution of customer concerns
- Collected and analyzed customer feedback using surveys such as NPS to identify service improvement. Worked closely with the internal teams to improve product offerings and enhance the customer experience
- Managed complex customer inquiries regarding orders, product specifications, and returns through email, phone, and live chat
- Conducted bi-weekly virtual training sessions for customer service agents, focusing on performance data and customer feedback.
Data Associate
Amazon
Boston,MA, USA
05.2017 - 01.2018
- Completed quality assurance reviews to ensure data accuracy and validate results for informed decision-making
- Identified and resolved data issues to drive accuracy and integrity.
- Used data input interface to transcribe information from physical source documents into databases
- Maintained quality levels above prescribed minimums to support team productivity
- Recorded key points from daily reports and entered data into processing system to maintain updated records for analysis
- Proofread documents and edited materials to correct grammar and spelling mistakes
Customer Service Agent and Gate Lead
Qatar Airways | Scandinavian Airlines
Boston, MA, USA
01.2016 - 05.2017
- Led boarding of over 200 passengers, ensuring timely pushback of aircraft
- Assisted passengers with ticket verification, baggage handling as well as related flight issues such as delays and cancellations
- Checked passengers visas, passports, and other required travel documents to ensure compliance with international travel regulations
- Coordinated with ground crew, flight attendants as well as airport staff to ensure smooth transitions from check in to departure
- Received positive feedback from passengers on resolution of difficult issues, contributing to improved customer satisfaction scores
Education
Master of Science - Business Administration
Saint Thomas University
Miami, FL - USABachelor of Arts - Business Management
Cambridge College
Boston, Ma, USALanguages
- English
- French
- Arabic
Timeline
Renewals Consultant
International Free Zone Authority
02.2025 - 12.2025
Senior Course Enrollment Advisor
Eton Institute
10.2023 - 02.2025
Senior Admissions Counselor
Everglades University
01.2022 - 01.2023
Customer Success Manager
CAPFI-Maroc
05.2018 - 01.2022
Data Associate
Amazon
05.2017 - 01.2018
Customer Service Agent and Gate Lead
Qatar Airways | Scandinavian Airlines
01.2016 - 05.2017
Master of Science - Business Administration
Saint Thomas University
Bachelor of Arts - Business Management
Cambridge College