Merica Pokharel
Summary
Dynamic and detail-oriented professional with a strong background in project, health care and office administration. Possesses extensive experience in managing schedules, supporting staff, and delivering exceptional customer service in diverse settings.
Skilled in utilizing Microsoft Office Suite, Project Management tools (including Primavera P6), as well as using EMR software's such as OSCAR, PSS etc. and maintaining high standards of workplace health and safety. Proven ability to effectively communicate and resolve issues efficiently.
Dual citizen of USA and Canada, with a commitment to continuous professional development and delivering excellence in customer-focused environments.
Overview
9
9
years of professional experience
Work History
Project Controls Support
PCM International
04.2020 - 06.2024
- Supported project managers in monitoring and controlling project budgets, schedules, and scope
- Analyzed project data and prepared reports
- Set up meetings and created agendas
- Contacting various different stakeholders
- Faxing/Scanning and taking calls.
Medical Office Administration Diploma Instructor (Part-time)
Computek College
05.2021 - 11.2021
- Developed curriculum and delivered instruction in medical office procedures, electronic health records, and patient communication
- Mentored students in career development and prepared them for roles in healthcare administration
- Evaluated student performance and provided constructive feedback to support learning outcomes.
Scheduler
Community Health Centres of Burlington
09.2019 - 03.2020
- Managed appointment scheduling for healthcare providers and coordinated patient flow to optimize clinic efficiency
- Liaised with patients to confirm appointments, explain procedures, and address inquiries
- Maintained electronic medical records (EMR) and ensured accuracy of patient information
- Supported staff in administrative tasks and provided exceptional customer service.
Front Desk Administrator
Midtown Urgent Care Clinic
04.2017 - 08.2019
- Greeted patients, scheduled appointments, and managed patient inquiries both in person and over the phone
- Processed insurance claims, verified patient eligibility, and facilitated payment transactions
- Maintained medical records and ensured compliance with healthcare regulations
- Coordinated with medical staff to prioritize urgent cases and facilitate patient care.
Teacher Assistant
Wembley Primary School
02.2015 - 02.2016
- Assisted classroom teachers in lesson planning and delivery of educational activities
- Provided individualized support to students.
Nursing Assistant
MyVista Aged Care
01.2014
- Provided direct patient care, including assistance with daily living activities and medication administration
- Monitored patient health status and reported changes to nursing staff
- Ensured patient comfort and safety through compassionate and attentive care.
Education
Bachelor of Management in Healthcare Administration -
Athabasca University
Athabasca, AB06.2026
Project Management Fundamentals Cert -
The University of Waterloo
01.2019
Microsoft Project 2013 & Primavera P6 Certificate -
OptionTrain College
01.2019
Medical Office Administration Diploma -
Summit College
01.2017
High School Diploma -
Churchlands Senior High School
01.2015
Cert III Health Services (Nursing) -
WCIT
01.2015
Skills
- Strong Communication Skills
- Attention to Detail
- Data Entry
- Computer Skills
- Customer Service
- Critical Thinking
- Schedule Management
- Telephone Etiquette
- Project Controls
- Medical Terminology
Certifications
- 2022-2025, Project Management Professional (PMP), #3372782, PMI, USA
- 2016, Cert III in Health Services Assistant, WA, Australia
- 2016, Cert II in Nursing, WA, Australia
- 2015, Cert III in Teacher Assistance, WA, Australia
- 2015, Cert I & II in Information, Digital Media & Technology, WA, Australia
- 2015, Cert I in Business, Perth, WA, Australia
Languages
English
Native or Bilingual
Timeline
Medical Office Administration Diploma Instructor (Part-time)
Computek College
05.2021 - 11.2021
Project Controls Support
PCM International
04.2020 - 06.2024
Scheduler
Community Health Centres of Burlington
09.2019 - 03.2020
Front Desk Administrator
Midtown Urgent Care Clinic
04.2017 - 08.2019
Teacher Assistant
Wembley Primary School
02.2015 - 02.2016
Nursing Assistant
MyVista Aged Care
01.2014
Bachelor of Management in Healthcare Administration -
Athabasca University
Project Management Fundamentals Cert -
The University of Waterloo
Microsoft Project 2013 & Primavera P6 Certificate -
OptionTrain College
Medical Office Administration Diploma -
Summit College
High School Diploma -
Churchlands Senior High School
Cert III Health Services (Nursing) -
WCIT
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