Meri Karaoghlanian
Los Angeles,CA
Summary
Dedicated billing specialist with over 6 years of experience in healthcare environments, skilled in payment posting, EOB/ERA processing, insurance reconciliation, and patient balance follow-up. Possesses a comprehensive understanding of the full revenue cycle, including insurance verification, authorizations, payment posting, and collections support. Strong expertise in HIPAA compliance, ICD-10, ICD-9 terminology, EMR/EHR systems, and reimbursement processes enhances efficiency and accuracy in billing operations. Recognized for improving billing procedures and swiftly resolving discrepancies while fostering collaboration within teams to achieve organizational goals.
Overview
2025
2025
years of professional experience
Work History
Cash Application Specialist
Confluent Health
Remote
01.2023 - 01.2025
- Posted insurance and patient payments (ERA/EOB, ACH, credit card, checks)
- Processed adjustments, write-offs, and denials according to payer guidelines
- Identified underpayments based on contracted rates and escalated discrepancies
- Balanced daily batches and supported end-of-month close
- Retrieved remittance data and resolved payment discrepancies
- Maintained HIPAA compliance and high accuracy standards
Patient Care Coordinator
Confluent Health
2020 - 01.2023
- Managed front desk workflows including scheduling, patient intake, and clinic operations
- Verified insurance eligibility and obtained authorizations including Workers’ Compensation cases
- Collected patient payments, copays, and assisted with balance follow-up
- Communicated with patients regarding discrepancies and advocated by contacting insurance
- Submitted appeals and exception requests to resolve claim or coverage issues
- Ran reports (including exception reports) to identify outstanding balances and ensure accuracy
- Generated and sent patient statements, invoices, and superbills
- Maintained EMR documentation and supported billing team workflows
Receptionist / Assistant
Angelus Pet Hospital
01.2018 - 01.2020
- Managed scheduling, intake, and maintained accurate records
- Handled high-volume communication and tracked services and payments
- Maintained organized data and supported front-end financial processes
- Assisted with procedures and ensured patient care standards
Education
High School Diploma -
Herbert Hoover High School
Skills
- Accounts Receivable (AR)
- Cash Posting & Payment Posting
- ERA/EOB Processing
- Insurance Claims Processing
- Denials, Appeals & Underpayment Resolution
- Insurance Follow-Up & Payment Research
- Account Reconciliation
- Payment Processing (Checks, ACH, Wire Transfers, Credit Card & Electronic Payments)
- Medicare, Commercial, HMO, PPO, EPO, Tricare & Workers' Compensation
- EMR/EHR Systems
- ICD-9-CM, ICD-10-CM & CPT Code Knowledge
- Microsoft Excel, Word & Google Sheets
- Customer Service
- Problem-Solving
- Organization & Attention to Detail
- Time Management
- Team Collaboration
- Adaptability
Languages
Armenian
Native or Bilingual
COLLECTIONS EXPERIENCE
- Assisted with patient balance follow-up and payment collection processes
- Communicated financial responsibility and payment options to patients
- Supported account resolution and insurance follow-up for discrepancies
- Maintained documentation of collection activity within EMR systems
Timeline
Cash Application Specialist
Confluent Health
01.2023 - 01.2025
Receptionist / Assistant
Angelus Pet Hospital
01.2018 - 01.2020
Patient Care Coordinator
Confluent Health
2020 - 01.2023
High School Diploma -
Herbert Hoover High School