Merhi Merhi
Calgary,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
14
14
years of professional experience
Work History
Brand Specialist
Mercedes Benz Downtown Calgary
10.2023 - 02.2024
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conducted comprehensive market research to identify emerging trends, informing product development decisions and positioning strategies.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Guest Specialist
Mercedes Benz Country Hills
08.2022 - 07.2023
- Provided information about Mercedes Benz products and answered questions with knowledgeable responses.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Explained and demonstrated features of vehicles so that customers understood and felt confident in operating it on their own
- Prepared purchased vehicles and completed final delivery checks.
- Always exceeded monthly quotas of expected work tasks
Manager
Ceili's Royal Oak
03.2015 - 07.2022
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Developed and maintained relationships with customers and suppliers through continual communication and action.
- Onboarded new employees, including training, mentoring and new hire documentation.
Cashier
Calgary CO-OP
06.2010 - 02.2015
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register to record all transactions accurately and efficiently.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Hockey Referee
CZRC
09.2009 - 04.2012
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players and to ensure everyone's concerns were met and dealt with.
- Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
- Educated athletes, coaches and fellow officials about game rules and regulations.
Education
Broadcasting Diploma - TV And Radio
Mount Royal University
Calgary, AB04.2014
Skills
- Strong problem-solving
- Analytical skills
- Interpersonal skills
- Communication
- Collaboration
- Conflict resolution
- Leadership
- Critical thinking
Timeline
Brand Specialist
Mercedes Benz Downtown Calgary
10.2023 - 02.2024
Guest Specialist
Mercedes Benz Country Hills
08.2022 - 07.2023
Manager
Ceili's Royal Oak
03.2015 - 07.2022
Cashier
Calgary CO-OP
06.2010 - 02.2015
Hockey Referee
CZRC
09.2009 - 04.2012
Broadcasting Diploma - TV And Radio
Mount Royal University
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