Highly Dedicated Medical administrative professional with a proven track record at Thompson Medical Center, adept in EMR software and excelling in patient care management. Demonstrated ability to enhance patient flow and confidentiality, significantly improving patient satisfaction. Skilled in interpersonal relationship building, ensuring seamless operations and effective communication within medical teams.
Provided administrative support to medical staff including scheduling appointments and updating patient records.
Coordinated physician time plans and maintained a smooth patient flow by effective communication.
Answered incoming calls and voicemails, triaged and transferred appropriately to ensure patient satisfaction.
Developed secure rapport with patients through empathetic communication using the multilingual skills.
Documented patient data in to accuro EHR system adhering firmly to HIPAA guidelines.
Kept well ordered inventory of office supplies, vaccines and other medical instruments preventing shortages that could affect clinic operations.
Handled front desk by delivering exceptional multitasking skills.
Maintained electronic patient records safe guarding sensitive information using Tellus EMR platform.
Generated reports,entered patient medical information, case histories, insurance details facilitating untroubled service.
Contributed to build favorable clinic setting by fostering healthy work relationships with colleagues.
Conducted physical exams, blood pressure measurements and other out patient procedures to give the best possible treatment.
Tested patients for Covid 19 and provided required care for patients.
Delivered education programs on women's health in surrounding community and directed patients accordingly to get the needed care.
Attended daily rounds to check on the admitted patients, ordered testings, recorded vitals to establish decent care for the patients.
Performed therapeutic procedures such as injections, wound dressings and infection management.
Illustrated exceptional power point presentation skills in weekly revision panels of physicians and staff.
Delivered information to patients on medical protocols and arranged the ward setting.
Timely completion of medical records,charts and other clerical duties.
Planned physician schedules and plans to execute enhanced workflow.
Participated various medical seminars,meetings, webinars to get updated with the current practices and research.
Patient care and management
Interpersonal relationship building
Professionalism, adhere to confidentiality
EMR software knowledge
Conducted educational programs on prevention and quarantine protocols at Sri Niwasa Temple,Beruwala Sri Lanka during Covid 19 pandemic.