Merelyn Rodriguez
2327 Gates St, Los Angeles
Summary
Dynamic and results-oriented professional with extensive experience at Raising Cane's Chicken Fingers and Target. Excelled in customer engagement and multitasking, significantly boosting customer satisfaction and team productivity. Demonstrated exceptional teamwork, adaptability, and a strong commitment to maintaining high standards of cleanliness and organization. Proven track record of enhancing customer experiences and streamlining operations.
Overview
2
2
years of professional experience
Work History
Crew Member
Raising Cane's Chicken Fingers
07.2023 - Current
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and preparing and cooking meals in a timely, efficient manner
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth daily operations.
- Operated cash register to ring up final bills and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals.
- Stocked shelves to organize aisles in assigned departments.
- Participated in ongoing training programs to continuously update company policies and procedures knowledge.
- Maintained cleanliness and organization of the dining area, leading to improved customer experiences.
- Supported training of new crew members, leading to a more efficient onboarding process.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Boosted repeat customer rates by providing friendly and engaging service.
- Kept kitchen, counter, and dining areas cleaned and sanitized.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Kept drawer balanced by accurately processing cash, credit, and debit payments.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in a cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware, and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Increased customer satisfaction with prompt and accurate order taking.
General Merchandise
Target
10.2022 - 07.2023
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked products in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
- Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
Education
High School Diploma -
Los Angeles Leadership Academy
2670 Griffin Ave, Los Angeles, CA, 9003106-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cleaning
- Customer engagement
- Valid Driver's license
- Resilience and persistence
- Willingness to learn
- Adaptability and flexibility
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Raising Cane's Chicken Fingers
07.2023 - Current
General Merchandise
Target
10.2022 - 07.2023
High School Diploma -
Los Angeles Leadership Academy
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