Merelinda Thompson

• Managed daily office operations, ensuring efficient workflow and communication among team members.
• Oversaw scheduling and coordination of appointments for technicians and service teams.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Managed inventory of office supplies, ensuring availability while reducing excess expenditure.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

* Obtain prior authorizations and verify insurance coverage for radiology exams

* Oversee high volume appointment list to ensure accuracy and efficiency

* Request updated orders and clinical notes to ensure exam and diagnosis align

* Establish processes for insurance waivers, ABNs etc.

* Maintain comprehensive understanding of CPT and ICD-10 coding.

* Revised in-house protocols resulting in substantial increase in claims payments

* Trained new employees on obtaining pre-authorizations for radiology exams.

• Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
• Managed appointment confirmations and reminders, improving patient attendance rates.
• Developed efficient scheduling protocols to accommodate varying patient needs and preferences.
• Translated Spanish Speaking patients with their appointments, preps, confirmation and communications with their medical technicians.
• Trained new staff on scheduling software and best practices for patient interaction.
• Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
• Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Paid attention to details while completing assignments.
• Registered patients in a timely manner including (not exclusively) updating all clinical notes with accuracy and prestige.
• Registering Spanish speaking patients confirming patients demographics, insurance, preps and radiology exams.
• Paid attention to detail while completing assignments.