Merel De Bruijne
Vernon,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Silverstar Mountain Resort
Vernon, BC
11.2023 - Current
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided detailed explanation of rental policies and procedures to customers.
Rental Attendant
Wakepilot
Osoyoos, BC
06.2023 - 10.2024
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental..
- Explained policies and reviewed documentation to obtain signatures.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
- Provided detailed explanation of rental policies and procedures to customers.
Server
Bugaboos
Silverstar, BC
01.2023 - 04.2023
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Rental Attendant
Silverstar mountain resort
Vernon, BC
11.2022 - 04.2023
- Applied strong knowledge of the rental equipment during consultations
- Maintaining and repairing of the rental equipment
- Setting up the rental equipment according to the standard
- Welcoming and helping the costumers.
Rescue Caretaker
Aseal
Stelledam, Netherlands
10.2021 - 10.2022
- Carried out day-to-day tasks which included cleaning, care and monitoring the health and welfare of animals
- Supervise volunteers and interns
- Educating visitor about the animals
Server
Zoet of Zout
Stelledam, ZUID-HOLLAND
03.2020 - 08.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Supervioser Customer Service
Teleperformance
Lisboa, Portugal
05.2019 - 01.2020
- Handled customer complaints with calm and diplomacy, employing active listening and genuine tone to de-escalate conflict
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Ski-instructor
Skischule Pitzal Werner
Pitzal, Austria
01.2019 - 05.2019
- Creating safe, fun and educational experiences in a qualified on snow discipline
- Embody and project the outdoor mountain lifestyle in a healthy and attractive manner
- Promote positive culture through fellow staff and guest
- Maintain and improve upon personal coaching and athletic ability on snow while keeping realistic boundaries related to personal safety
- Safety always comes first
- Everyone and everything matters
- Real people creating genuine experiences
Education
Associate of Science - Animal Welfare Management
Lentiz College
Maasland, The NetherlandsBachelor of Science - Wildlife management
Van Hall Larenstein
Leeuwarden, The NetherlandsSkills
- Communication
- Problem Solving
- Team Building
- Multitasking
- Conflict Resolution
- Time Management
- Attention to Detail
- Flexible and Adaptable
References
TJ GLEASON, Rentals silverstar, PH: 250 558 6017 E-MAIL: tjgleason@skisliverstar.com
VINCENT SERBRUYNS, ASEAL, PH: 0031 (0)88 27 47 780 E-MAIL: vincent.serbruyns@aseal.nl
TAMARA KUNST, Douglas, TEL: 0031 181 324 065 EMAIL: store059- hellevoetsluis@douglas.nl
Languages
Dutch
Native/ Bilingual
English
Full Professional
Spanish
Limited
Certification
- Certified Ski instructor (Anwarten), Snowsports - 2019
- Certified CPR/AED/First-Aid, NationalCPRfoundation -2023
- Pleassure Craft operator license - 2023
Timeline
Team Leader
Silverstar Mountain Resort
11.2023 - Current
Rental Attendant
Wakepilot
06.2023 - 10.2024
Server
Bugaboos
01.2023 - 04.2023
Rental Attendant
Silverstar mountain resort
11.2022 - 04.2023
Rescue Caretaker
Aseal
10.2021 - 10.2022
Server
Zoet of Zout
03.2020 - 08.2022
Supervioser Customer Service
Teleperformance
05.2019 - 01.2020
Ski-instructor
Skischule Pitzal Werner
01.2019 - 05.2019
Associate of Science - Animal Welfare Management
Lentiz College
Bachelor of Science - Wildlife management
Van Hall Larenstein
- Certified Ski instructor (Anwarten), Snowsports - 2019
- Certified CPR/AED/First-Aid, NationalCPRfoundation -2023
- Pleassure Craft operator license - 2023
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