Summary
Overview
Work History
Education
Skills
Languages
Highestlevelofeducation
Timeline
Generic

Mereim Hammada

Ottawa,Canada

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Tanner Insurance
Ottawa, Canada
12.2023 - Current
  • Answer all phone calls promptly & transfer to the appropriate department
  • Review all document changes before issuing to clientele
  • Greet all customers that walk in and handle their needs appropriately
  • Handle renewal and policy changes effectively
  • Process cancellations in a timely manner
  • Assist brokers with client files
  • Manage mail & emails daily

Waitress/Bartender

Jack Astor's
Ottawa, Canada
07.2021 - 06.2024
  • Greet customers in a timely manner
  • Answer question about the menu
  • Deliver drinks and food
  • Clean sections
  • Handle cash
  • Prepare drinks in a timely manner

Administrative Assistant

Gilmore Printing
Kanata, Canada
06.2021 - 12.2023
  • Answered and direct phone calls
  • Organized and scheduled appointments
  • Assisted in the preparation of regularly scheduled reports
  • Wrote and distributed emails, corresponded to memos, letters, faxes and forms
  • Provided general support to visitors
  • Updated and maintained office policies and procedures
  • Paid attention to detail
  • Handled multiple projects
  • Provided polite and professional communication

Waitress/Bartender

White Spot
Vancouver, Canada
06.2018 - 06.2021
  • Deliver food and beverages to any table as needed
  • Provide responsible service of alcoholic beverages
  • Followed all cash handling policies and procedures
  • Present menu, answer questions and make suggestions regarding food and beverage
  • Assisted in keeping the restaurant clean and safe
  • Provided the perfect service experience for every guest

Spa Receptionist

Silver Springs Medical Spa
Vancouver, Canada
05.2018 - 06.2021
  • Greet customers and answer inquiries in a friendly and professional manner
  • Schedule appointments and manage customer bookings
  • Process payments and handle cash transactions
  • Maintain customer records and update customer information database
  • Ensure reception area is tidy and presentable, with all necessary stationery and material
  • Answering multi-line phone systems

Guest Service Agent/Supervisor

Stoneridge Mountain Resort
Canmore, Canada
10.2016 - 05.2018
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
  • Ensure all rooms are cared for and inspected according to standards
  • Notify superiors on any damages, deficits and disturbances
  • Deal with reasonable complaints/requests with professionalism and patience
  • Check stocking levels of all consumables and replace when appropriate
  • Take on the lead for the front desk team, making sure everything is running smoothly

Housekeeper/Cleaner

Stoneridge Mountain Resort
Canmore, Canada
05.2016 - 12.2016
  • Sweep, scrub, mop and polish floors
  • Vacuum and clean carpets, rugs and draperies
  • Dust and polish furniture
  • Empty and clean trash containers
  • Wipe down glass surfaces
  • Make beds and change linen as required
  • Tidy up rooms
  • Sort, wash, load and unload laundry
  • Organize and stock cart at the end of shift
  • Follow all company safety and security procedures
  • Report any maintenance issues or safety hazards
  • Observe and report damage of hotel property

Shoe Stylist

Nordstrom Rideau Centre
Ottawa, Canada
02.2015 - 05.2016
  • Greet customers as they walk into the establishment
  • Bring out a variety of selections for the customer to style them for the appropriate look that they are looking for
  • Handle cash deposits as part of closing shifts
  • Maintain a clean and proper stockroom
  • Answer telephone calls
  • Meet daily sales quota
  • Maintain good relationships with clients, keep them updated on latest sales, merchandise and new arrivals
  • Set up the sales floor during blowout sales

Waitress

HONEST LAWYER
Ottawa, Canada
05.2013 - 12.2015
  • Greet guests and make them feel comfortable
  • Take beverage and food orders
  • Deliver beverages and food in a timely manner
  • Check in with guest to make sure everything is going well
  • Clear dirty dishes from the tables
  • Refill beverages throughout their meals
  • Delivered guests bills and thanked them for dining at the restaurant
  • Cleaned my serving sections

Sales Associate

Payless
Ottawa, Canada
09.2014 - 02.2015
  • Responsibility of opening and closing the store as a keyholder
  • Greet every customer make them feel comfortable and welcomed
  • Assisted with customers needs (phone calls, proper shoe fitting, etc.)
  • Handled cash deposits as part of opening and closing duties

Education

AEC / DEP or Skilled Trade Certificate -

High School Diploma -

GED
Ottawa, ON

Skills

  • PowerPoint
  • Team-oriented
  • Collaboration
  • Self-motivation
  • Letter preparation
  • Mail handling
  • Invoice processing
  • Microsoft
  • Excel spreadsheets
  • Phone call answering

Languages

French, Intermediate

Highestlevelofeducation

AEC / DEP or Skilled Trade Certificate

Timeline

Administrative Assistant

Tanner Insurance
12.2023 - Current

Waitress/Bartender

Jack Astor's
07.2021 - 06.2024

Administrative Assistant

Gilmore Printing
06.2021 - 12.2023

Waitress/Bartender

White Spot
06.2018 - 06.2021

Spa Receptionist

Silver Springs Medical Spa
05.2018 - 06.2021

Guest Service Agent/Supervisor

Stoneridge Mountain Resort
10.2016 - 05.2018

Housekeeper/Cleaner

Stoneridge Mountain Resort
05.2016 - 12.2016

Shoe Stylist

Nordstrom Rideau Centre
02.2015 - 05.2016

Sales Associate

Payless
09.2014 - 02.2015

Waitress

HONEST LAWYER
05.2013 - 12.2015

AEC / DEP or Skilled Trade Certificate -

High School Diploma -

GED

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Mereim Hammada