Mereena Sebastian
Scarborough,Ontario
Summary
Detail-oriented and customer-focused professional with a strong background in finance, accounting, and client service. Holds a Master’s degree in Finance and Taxation, with articleship experience at a Chartered Accountant firm, assisting in financial statement preparation, tax filing, GST compliance, and audit support. Skilled in managing transactions, maintaining accurate records, and ensuring compliance with regulatory requirements. Proven ability to handle high-volume client interactions with professionalism and accuracy, supported by strong organizational skills developed through retail and customer service roles in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Walmart
Scarborough, Canada
12.2022 - Current
- Addressed customer questions and give information regarding the store merchandise, department information, and pricing in an exact and customer friendly manner
- Greet and assist customers on the sales floor, resolving inquiries and ensuring a positive shopping experience
- Maintain clean, organized, and well-stocked shelves and displays to enhance product visibility
- Process returns and exchanges at the customer service desk while following company policies
- Operate POS systems and handle transactions accurately during peak periods
- Restock merchandise efficiently and perform inventory checks to ensure item availability
- Collaborate with team members to meet department goals and ensure smooth daily operations
- Follow safety and loss prevention procedures to protect store assets and customer safety
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Built end caps and aisle displays to highlight products and support latest promotions. Produced 50+ in store displays.
- Updated pricing and signage to complete product displays and educate customers.
- Safely operated cardboard balers, forklifts and trash compactors.
CHARTERED ACCOUNTANT ARTICLESHIP
CA Manoj Kumar and Associates
Alappuzha, India
04.2019 - 03.2021
- Provided support to clients by answering queries related to tax filing, GST, and financial documentation over phone and in-person
- Demonstrated professional phone etiquette while handling high-volume client calls
- Assisted in preparing financial statements and filing income tax and GST returns
- Guided clients through documentation requirements and responded to follow-up queries with clarity and patience
- Supported the audit team during bank and firm audits by organizing records and communicating with clients
- Maintained accurate client records and ensured confidentiality in all financial matters
Education
PG Diploma - Supply Chain Management
Lambton College
Toronto, ON, Canada04.2024
Master of Commerce - Finance and Taxation
Minerva College
India06.2020
Bachelor of Commerce - Commerce & Tax Procedures and Practices
Mar Gregorios College
India05.2017
Skills
- Client service and phone support
- Financial documentation
- Strong organizational skills and active listening
- Excellent attention to detail
- Clear verbal and written communication
- Proficient in computer use and data entry, MS Office (Excel, Word, PowerPoint)
- Skilled at multitasking in fast-paced environments
- Sales experience
- Reliable and compliant with workplace policies
- Tax and GST filing assistance
- Customer issue resolution
- Time management
- Quick problem solving
- Team collaboration
- Flexible to work various shifts
References
References available upon request.
Timeline
CUSTOMER SERVICE ASSOCIATE
Walmart
12.2022 - Current
CHARTERED ACCOUNTANT ARTICLESHIP
CA Manoj Kumar and Associates
04.2019 - 03.2021
PG Diploma - Supply Chain Management
Lambton College
Master of Commerce - Finance and Taxation
Minerva College
Bachelor of Commerce - Commerce & Tax Procedures and Practices
Mar Gregorios College
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