Mercyann Jumba
Montreal Nord,QC
Overview
6
6
years of professional experience
Work History
Account Receivable
Gatestone
Montreal,, Quebec
09.2024 - 03.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
Account Management
TekSystem (BMO)
Montreal, Quebec
03.2024 - 08.2024
- Developed relationships with clients through proactive account management techniques.
- Collaborated with sales staff on customer account management strategies.
- Analyzed customer payment patterns and credit worthiness for account management decisions.
- Ensured compliance with applicable laws and regulations related to international account management.
Call Center Customer Service Representative
ALORICA
Montréal, QC
04.2019 - 02.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Education
Some College (No Degree) - INTERIOR DESIGN
COLLEGE LASALLE
Montreal, QCSkills
- Service Recommendations
- Call Center Operations
- Transaction Reconciliation
- Customer Inquiries
- Call Management
- Payment Processing
- Customer Service
- Customer Needs Assessment
- Customer Support
Timeline
Account Receivable
Gatestone
09.2024 - 03.2025
Account Management
TekSystem (BMO)
03.2024 - 08.2024
Call Center Customer Service Representative
ALORICA
04.2019 - 02.2024
Some College (No Degree) - INTERIOR DESIGN
COLLEGE LASALLE