Mercy Wanjohi
Toronto,ON
Summary
Dedicated and compassionate student currently enrolled in a Childcare Assistant Program, eager to utilize my natural affinity for working with infants, toddlers, and preschool children. Equipped with strong communication skills to ensure a safe and supportive environment that promotes their growth and development. Flexible and quick to learn, with a genuine commitment to fostering positive and enriching experiences for each child under my care.
Overview
11
11
years of professional experience
Work History
Newborn Caregiver
01.2020 - 12.2020
- Provided attentive care and supervision for newborn during his first year of life.
- Implemented feeding schedules, diaper changes and soothing techniques to ensure the baby's comfort and wellbeing.
- Assisted with sleep training and established consistent bedtime routines to facilitate restful sleep patterns.
- Collaborated with the mother and primary care physician to track developmental milestones and adjust care strategies as needed.
- Established a nurturing and safe environment, prioritizing hygiene and cleanliness to promote his health.
Customer Service Representative
Beque Suppliers Company LTD
01.2015 - 01.2018
- Handled customer Service, complaints and assisted customers with resolving problems
- Responsible for weekly organization and delivery of supplies/products to each client.
Customer Service Representative
Sixties Kenya LTD
01.2010 - 01.2013
- Provided cargo advice on shipping from Nairobi, Kenya to Amsterdam, Netherlands.
- Handled transactions in a timely manner over sales, delayed, cancelled flights and any issue related to lost/damaged cargo.
- Handled cargo reservations, check-in, boarding and ensuring that it followed the security processes.
Education
Childcare Assistant Certificate Program -
Danforth Adult Learning Center
05.2024
Skills
- Maintaining safety
- Classroom Organization
- Curriculum Planning
- Preparing meals
- Positive Reinforcement
- Strong Work Ethic and Dependable
Volunteer Experience
- Community Server, YMCA, Toronto,
- Community Food Sorter, Daily Bread Food Bank, Toronto,
- Kitchen Assistant, Daily Bread Food Bank, Toronto,
- Red Bag Volunteer, Daily Bread Food Bank and Purolator, Toronto,
Certificates And Achievements
- WHMIS Training, Toronto District School Board,
- Childcare Assistant Certificate, City Adult Learning Centre
- Food Handling Certificate
- Working Together: Ontario Human Rights Code & AODA, Customer Service; and Worker Health & Safety Awareness in 4 Steps Certificates, YMCA,
- Standard First Aid & CPR/AED level C
- Basic Life Support (HCP) Certificate, Canadian Red Cross,
- Toronto Shelter Standards Certificate, Toronto Hostels Training Centre
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Newborn Caregiver
01.2020 - 12.2020
Customer Service Representative
Beque Suppliers Company LTD
01.2015 - 01.2018
Customer Service Representative
Sixties Kenya LTD
01.2010 - 01.2013
Childcare Assistant Certificate Program -
Danforth Adult Learning Center
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