Mercy Uche
Calgary,AB
Summary
Seasoned Supportive Housing Case Worker with a proven track record at Alpha House Society, demonstrating exceptional interpersonal skills and active listening. Excels in client-centered care, significantly enhancing client satisfaction and long-term housing stability. Skilled in crisis management and adept at multitasking in challenging environments, showcasing strong observation and a compassionate approach to complex client needs.
Overview
6
6
years of professional experience
Work History
Supportive Housing Case Worker
Alpha House Society
01.2024 - Current
- Create client-centred case plans, support clients in reaching achievable and realistic goals
- Manage crises, create safety plans, facilitate programming, and provide all necessary support to
- Maintain long-term housing
- Provide harm reduction supplies, refer and help clients apply to
- Appropriate resources, Transport clients when appropriate for appointments, dispense and assist
- Clients with medications, and demonstrate ethically responsible practice with staff and clients
- Provide nonjudgmental and compassionate complex client care
Lunch supervising
Calgary Board of Education: Central Memorial High School
01.2021 - Current
- Supervise special needs students during lunch, gym, and hallways, assist in planning learning
- Activities, report accidents to the appropriate personnel, maintain attendance and perform first aid
- And CPR when required
- Part-time
Adult Care Worker
Calgary Drop-In Centre
08.2023 - 06.2024
- Conduct outreach with various individuals around the community; Complete and maintain
- Communication and details of progress on the DI database; assist clients with completing the
- Program Assessment Questionnaire, review previous logs and progress details; maintain and
- Record data as required for the position, complete client sign-in logs and check in for night sleep
- Assist in on job training with new ACW's, Assist with meal time to ensure the process runs
- Smoothly, communicate and assist clients through trauma-informed manner, advocate on behalf
- Of client for housing, administer Naloxone when need arises
Volunteer Coordinator
Some other Solutions
Fort McMurray, AB
03.2019 - 11.2021
- Created and executed strategies for volunteer recruitment
- Managed onboarding process for new volunteers
- Developed detailed descriptions for volunteer positions
- Organized training programs for volunteers.
Education
Bachelors of Social Work - Social Work
University of Calgary
07-2025
General Diploma
Athabasca University
Athabasca, NoneDiploma - Caregiving & Disability Studies
Alison Educations
Early Childhood Special Education Needs -
Alison Educations
Diploma - Public Administration
Lagos State University
NigeriaSkills
- Observation and perceptiveness, patience, and the ability to respond appropriately to challenges
- Behavior, physical strength and stamina, good interpersonal relations, active listening, and good
- Team player, good record-keeping, and ability to multi-task, and work effectively in various distracting situations
Volunteer Experience
Calgary Catholic Immigration Society, Volunteer, 2022-08, present, Assist new immigrant youths and refugee families with navigating the systems, helping them apply for resources and social services, helping them settle and integrate into the community, and advocating on their behalf when necessary. Carry out One-on-one social and emotional support, including school, home, and community visits to identify needs. Support them in exploring their strengths and empower them to build life skills.
Training
- QPR Suicide Prevention Gatekeeper Certificate
- CPR/AED/First-Aid Certificate
- Psychological First Aid Certificate
- Mental Health First Aid Supporting Youth Certificate
- WHMIS Training Certificate.
- Non-violent Crisis Intervention Certificate
- Trauma Informed Care Certificate
Timeline
Supportive Housing Case Worker
Alpha House Society
01.2024 - Current
Adult Care Worker
Calgary Drop-In Centre
08.2023 - 06.2024
Lunch supervising
Calgary Board of Education: Central Memorial High School
01.2021 - Current
Volunteer Coordinator
Some other Solutions
03.2019 - 11.2021
Bachelors of Social Work - Social Work
University of Calgary
General Diploma
Athabasca University
Diploma - Caregiving & Disability Studies
Alison Educations
Early Childhood Special Education Needs -
Alison Educations
Diploma - Public Administration
Lagos State University
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