Mercy Sergon
Edmonton,AB
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across [Industry] company environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resource Business Partner
Mastermind Tobacco Kenya Limited
03.2022 - 04.2023
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Distributed employee engagement surveys to identify areas of improvement.
Human Resources Manager
Chebango Epz Tea Factory
05.2020 - 02.2022
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Structured compensation and benefits according to market conditions and budget demands.
- Liaised between multiple business divisions to improve communications.
Human Resource Officer
Kulan Restaurant And Cuisine/Kulan Foods
11.2018 - 05.2020
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Coordinated employee placements and administrative details.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Administered employee benefits programs and assisted with open enrollment.
Employee Relations Executive
Hela Clothing Company
08.2016 - 03.2018
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Developed comprehensive employee relations programs and initiatives to increase organizational engagement.
Education
Bachelor Of Commerce - Advanced Human Resource Management
Kabarak University
Nakuru Kenya12.2017
Skills
- Accurate Data Processing
- Transfer Coordination
- Industry-Specific HR Regulations
- Quarterly Reviews
- Training and Development
- Human Resources Department Startup
- Time Tracking and Payroll Administration
- Human Resources Policies and Procedures Expertise
- Manage Employee Relations
- Payroll and Benefits Administration
- Confidential Document Control
- Recruitment Management
- Database Maintenance
- HR Metrics
- Labor Relations
- Background Checks
- Recordkeeping
- HR Strategy
- HR Transformation
- Coaching Leadership
- Data Analytics
- Reviewing Compliance
- Building Morale
- Improving Compensation Plans
- Planning Policy Integrations
- Managing Employee Relations
- Improving Employee Engagement
- HR Support
- Workforce Diversity
- Recommending Policy Improvements
- Unemployment Claims
- Integrating Policies
- Mergers and Acquisitions
- Performance Management Systems
- Forecast Employment Needs
- Health and Safety Programs
- Human Resource Management Software (HRMS)
- Labor Relations Coordination
- Company Leadership
- Administering Disciplinary Procedures
- Employee Feedback and Recognition
- Accident Investigations
Certification
First Aid
Fire safety
HRIS systems
SAP Success Factors
Asana
Fidelio
MAPS
Navision
Sunlax
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Human Resource Business Partner
Mastermind Tobacco Kenya Limited
03.2022 - 04.2023
Human Resources Manager
Chebango Epz Tea Factory
05.2020 - 02.2022
Human Resource Officer
Kulan Restaurant And Cuisine/Kulan Foods
11.2018 - 05.2020
Employee Relations Executive
Hela Clothing Company
08.2016 - 03.2018
Bachelor Of Commerce - Advanced Human Resource Management
Kabarak University
First Aid
Fire safety
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