Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic

Mercy Saddam

Vancouver,BC

Summary

With a proven track record with Stella Ricard, I excel in child disability care and patient support, enhancing clients' well-being through meticulous medication administration and personalized care. My expertise spans from cardiovascular technician roles to compassionate caregiving, showcasing my patience and technical proficiency. Achievements include significantly improving patient safety and satisfaction. My love for providing and helping families in maintaining cleanliness and organized household is one of my expertise too.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Companion Caregiver

Stella Ricard/Ministry of Children and Family Deve
Vancouver, BC
09.2024 - Current

• Accompany the client to the school bus. Make sure that the client reach the school and group home safe.

• To give the necessary medication in times seizure arises.

• Provide personal care if needed.

• Document accurately the client's observed behaviors while on the school bus.

House Cleaner

Tina Lanzi , Melanie Ng
Vancouver, BC
08.2024 - Current
  • Washed and put away kitchen dishes, utensils and glassware.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Emptied trashcans and transported waste to collection areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Live-In Caregiver

Stella Ricard
North Vancouver, BC
03.2016 - 12.2022

• Administered necessary Medication that is being prescribed to the client accurately and timely, • ensured proper dosages.

• Established a healthy relationship with client and their families through effective communication and professionalism.

• Enhanced nutritional intake through G-tube by preparing healthy formula.

• Ensured safety and well-being of client through thorough monitoring.

• Provided a compassionate and attentive care.

• Supported daily hygiene needs by assisting with bathing, dental care and personal grooming.

• Brought her to school and picked the client up when school done.

• Attended some activities in and outside the residence.

• Maintained a clean and safe environment for client by performing household chores such as cleaning,laundry and organizing.

Child Caregiver

Anthony&Vanessa Borg/ Anthu Huang / Alice Ngai
03.2004 - 08.2015
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.
  • Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Introduced children to educational games and activities to boost learning.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Read stories, sang songs and facilitated creative play.

Cardiovascular Technician

North York Cardiovascular Centre
North York Ontario
01.2014 - 01.2015

• Assisted the Cardiologist with clinical procedures.

• Set up equipment including Holter machine, Electrocardiogram machine and blood pressure monitor.

• Performed clerical duties including downloading patients monitored holter test result, typed in files, faxed results and findings to clients doctors.

• Maintained safe and clean working environment, such as sanitizing equipments, clean and change bed covers.

Physiotherapy Assistant

PhysioFact Clinic
Richmond Hill, ON
03.2013 - 01.2014

• Assisted the physiotherapist with clinical procedures.

• Maintained accurate records of patient progress, allowing for informed adjustments to treatment plans as necessary.

• Provided hands-on assistance to patients during exercises, ensuring safety and proper technique at all times.

• Utilized modalities such as heat/cold packs or ultrasound machines when appropriate, maximizing therapeutic benefits for each patient session attended.

• Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.

Customer Service Cashier

Loblaw's Supermarket
Toronto, ON
03.2008 - 05.2012

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.

• Resolved customer complaints with professionalism and empathy, in order to make them feel that they are important and well attended.

• Arranged and replenished service desk displays and merchandise racks to create a good view.

• Utilized POS system to handle customer cash and credit card transactions.

Education

Physiotherapy Assistant

Everest College
Toronto, ON
07-2023

Bachelor of Science - Elementary Education

Divine Word College
Philippines
04-1994

Skills

Patience and understanding

Active listener

Flexible and dependable

Time management

Disability Care

Light exercise encouragement

Languages

English
Full Professional
Tagalog
Native or Bilingual

References

Tina Lanzi Ricard

Tinalanziricard@gmail.com

6048681904

Melanie Ng

7782228963

Anhthu Huang

4164645688

Alice Ngai

4167160077

Certification

Basic Life Support(BLS) / CPR HCPand AED

Emergency childcare First Aid and CPR Level C and AED

Timeline

Companion Caregiver

Stella Ricard/Ministry of Children and Family Deve
09.2024 - Current

House Cleaner

Tina Lanzi , Melanie Ng
08.2024 - Current

Live-In Caregiver

Stella Ricard
03.2016 - 12.2022

Cardiovascular Technician

North York Cardiovascular Centre
01.2014 - 01.2015

Physiotherapy Assistant

PhysioFact Clinic
03.2013 - 01.2014

Customer Service Cashier

Loblaw's Supermarket
03.2008 - 05.2012

Child Caregiver

Anthony&Vanessa Borg/ Anthu Huang / Alice Ngai
03.2004 - 08.2015

Physiotherapy Assistant

Everest College

Bachelor of Science - Elementary Education

Divine Word College
Mercy Saddam