Mercy Richardson
Columbia ,SC
Summary
Organized achiever with extensive experience in administrative and customer service roles. Successful experience in various fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Mars Inc.
Columbia, South Carolina
02.2022 - Current
- Completed administrative assistant duties for the head logistics analyst of production
- Supported other executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and maintained secure filing systems
Behavioral Health Assistant
The Burton Care Center
Columbia, South Carolina
06.2018 - 02.2022
- Input data and medical information through various systems such as Therap and Mar to ensure and streamline patient treatment as well as medication delivery and consumption
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with various mental health conditions
- Conducted thorough assessments of patients, gathering essential information needed to create and maintain effective treatment plans.
- Enhanced patient satisfaction with personalized care plans tailored to individual needs and preferences.
- Assisted in crisis intervention efforts, successfully deescalating high-risk situations while maintaining safety for all involved parties.
Customer Service Representative
Teleperformance
Columbia, South Carolina
11.2016 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Subway
Columbia, South Carolina
03.2011 - 10.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Input quantitative data to ensure maintenance of store inventory
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
Stratford Career Institute
Columbia, South Carolina06.2012
Skills
- Administrative Support
- Customer Service
- Data Entry
- Documentation and Recordkeeping
- Microsoft Office Suite
- File Organization
- Customer and client relations
- Scheduling
- Meticulous attention to detail
- Time Management
- Dedicated Team Player
- Interpersonal Communication
Languages
English
Professional Working
Spending time with family, cooking, playing board/card games
As a young girl, I was raised in a small country town of central South Carolina where I learned the foundational principles of value of family and connection. One of my favorite things to do is spend time with people I care about most, while making a homecooked meal and enjoying it with everyone in the cool of the evening.
Games were a household staple in my home growing up - so naturally this has carried through to my lifestyle as an adult. I enjoy a nice long game of RISK, Uno (with winning a pile of candy at stake!), and conversation prompting games that helps me learn a bit more about the experience and background of others.
Timeline
Administrative Assistant
Mars Inc.
02.2022 - Current
Behavioral Health Assistant
The Burton Care Center
06.2018 - 02.2022
Customer Service Representative
Teleperformance
11.2016 - 05.2018
Assistant Manager
Subway
03.2011 - 10.2016
High School Diploma -
Stratford Career Institute
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