Mercy Ekpereamaka Onyebuchi
Fort McMurray,Canada
Summary
Results-driven financial professional with a background in banking, customer service, and financial advisory. Experienced in building client relationships, understanding financial goals, and recommending tailored banking solutions. Skilled in credit analysis, investment funds, retail credit, and leveraging technology for financial services. Adept at working in fast-paced environments, providing exceptional client service, and ensuring financial success for customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service & Logistics Professional
Kognitive Sales Solutions/ PC Financial
01.2021 - 01.2023
- Delivered excellent customer service by addressing inquiries and assisting with financial transactions
- Collaborated with teams to ensure efficient operations and optimal service delivery
- Applied analytical skills to manage financial documentation, schedules, and inventory controls
Relationship Manager / Customer Service Associate
Union Bank PLC
01.2016 - 01.2023
- Company Overview: Managed and grew client relationships by providing tailored financial solutions, including savings, investments, and lending products
- Managed and grew client relationships by providing tailored financial solutions, including savings, investments, and lending products
- Assisted clients with financial goal planning and offered product recommendations based on their needs
- Processed transactions, provided advisory services, and educated clients on banking products
- Maintained a high level of customer engagement, ensuring satisfaction and retention
- Managed and grew client relationships by providing tailored financial solutions, including savings, investments, and lending products
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
Bachelor of Arts - Business Administration, Supply Chain Management & Logistics, Human Resources Management
Atlantic Business College
New Brunswick, Canada04.2023
Certified Personal Support Worker -
GED -
Abia State Polytecnic Aba, Nigeria
Nigeria08.2013
Skills
- Client Relationship Management
- Personal & Business Banking
- Retail Credit & Lending Solutions
- Wealth Protection & Investment Funds
- Goal Planning & Financial Products
- Payment Systems & Credit Insurance
- Leveraging Technology for Financial Solutions
- Customer Experience & Engagement
- Microsoft Excel
- Banking & Financial Software Systems
- Online Learning & Client Advisory Tools
Websites
Accomplishments
- Successfully increased client engagement and improved financial literacy through advisory services.
- Recognized for exceptional customer service and ability to meet client financial goals.
- Streamlined operational processes, reducing errors and improving efficiency.
Languages
French
Limited Working
English
Full Professional
Certification
- First Aid/CPR/AED
- WHMIS
- Forklift Operation
- Occupational Health Committee (OHC)
- Sales Manager Certificate
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
Technical Skills
* Microsoft Excel (Pivot Tables, VLOOKUP, Data Analysis)
* Banking & Financial Software Systems.
* Online Learning & Client Advisory Tools.
Timeline
Customer Service & Logistics Professional
Kognitive Sales Solutions/ PC Financial
01.2021 - 01.2023
Relationship Manager / Customer Service Associate
Union Bank PLC
01.2016 - 01.2023
Bachelor of Arts - Business Administration, Supply Chain Management & Logistics, Human Resources Management
Atlantic Business College
Certified Personal Support Worker -
GED -
Abia State Polytecnic Aba, Nigeria
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