Mercy Ojo Idahosa
Toronto,North York,Ontario
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Hardworking Senior Sales Associate successful at cultivating and deepening relationships to build loyal account base. Leverages strong planning, problem-solving and customer service skills to achieve demanding sales objectives.
Overview
7
7
years of professional experience
Work History
Senior Sales Associate
Rafter
02.2020 - 07.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
Customer Service Cashier
Mac Donald Restaurants
01.2019 - 01.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained accurate records of customer transactions for reporting purposes.
- Performed cash, card and check transactions to complete customer purchases.
Sales Representative
Mat Ice
02.2016 - 12.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Certificate - Occupational Health And Safety Administration
Canadian Career Education College
Toronto, ONEdo State, Nigeria - Biological Science & Biotechnology
Ambrose Alli University
02.2015
West Africa Examination Council.WAEC -
Harvard Secondary School
Edo State, Nigeria 06.2008
Skills
- Referral Generation
- Territory Expansion
- Marketing
- Cold Calling Skills
- Strategic Planning
- Market Trends Knowledge
- Product Knowledge
- Revenue Generation
- Sales Planning
- Customer Service
- Product Merchandising
- Inventory and Stocking
Timeline
Senior Sales Associate
Rafter
02.2020 - 07.2023
Customer Service Cashier
Mac Donald Restaurants
01.2019 - 01.2020
Sales Representative
Mat Ice
02.2016 - 12.2018
Certificate - Occupational Health And Safety Administration
Canadian Career Education College
Edo State, Nigeria - Biological Science & Biotechnology
Ambrose Alli University
West Africa Examination Council.WAEC -
Harvard Secondary School
Similar Profiles
Justin WolfgramJustin Wolfgram
Field Service Engineer at Rafter EquipmentField Service Engineer at Rafter Equipment
Masha OnishchenkoMasha Onishchenko
Delivery Driver at Rafter DDelivery Driver at Rafter D
Stormy TatumStormy Tatum
Food Service Supervisor and Bookkeeping Specialist at Rafter E ProductionsFood Service Supervisor and Bookkeeping Specialist at Rafter E Productions