Summary
Overview
Work History
Education
Skills
Highlight Of Qualifications
Volunteer Experience
Languages
Timeline
Generic

Mercy Odutayo

Winnipeg,MB

Summary

As a resourceful outreach coordinator with two years of experience, specialized in coordinating and overseeing financial assistance outreach initiatives. Developed and implemented outreach strategies and action plans that align with corporate goals and regional priorities, aiming to enhance the company's visibility. Approached places a strong emphasis on data and analytics to guide targeted activities and ensure a return on investment in growth efforts.

Overview

4
4
years of professional experience

Work History

Team Member

Kitchen Kraft
01.2022 - 06.2022
  • Responsible for organizing raw wooden material to prepare for production runs; on foot for full duration of shift
  • Worked with teams of 3-4 to assemble furniture, closely following strict instructions
  • Maintained and cleaned warehouse area that is conducive for successful machine operation and furniture assembly; swept and vacuumed floors to eliminate debris.

Ambassador

American Eagle Outfitters, Inc
11.2023 - Current
  • Fostered excellent customer relations and satisfaction by displaying friendly demeanor and proactive approach.
  • Welcomed customers and clients, contributing warm atmosphere.
  • Boosted brand awareness through various marketing strategies, demonstrations, sales initiatives, and beyond.
  • Generated positive word-of-mouth endorsements via authentic, personalized interactions and in-depth product knowledge.
  • Bolstered brand recognition by engaging customers with live product demonstrations.
  • Initiated conversations with potential customers, aiming to build brand loyalty.
  • Demonstrated insight into customers' personal styles and preferences when providing product recommendations.
  • Confidently communicated product details, educating consumers about our brand.
  • Created exceptional shopping experience by engaging, educating, and connecting with customers.
  • Informed consumers about product advantages, spurring increased interest and sales.
  • Stimulated customer engagement through interactive activities that highlighted distinctive attributes of products being promoted.

Children Supervisor

Sport Manitoba
11.2022 - Current
  • Collaborated effectively with a diverse group of track and field coaches to enhance skills of young, talented athletes.
  • Assigned training and exercises to these athletes with help of their coaches.
  • Engaged in dialogue with coaches to address various issues during track training and meets.
  • Upheld high standards of child care in accordance with developmentally appropriate practices.
  • Monitored young athletes and managed facility to ensure it met training and event requirements.
  • Ensured safety of athletes during pick-up and drop-off.
  • Worked jointly with parents and teaching staff to develop strategies that improve athletes' skills, talents, and behavior.

Crew Member

McDonald
01.2020 - 05.2024
  • Worked as part of team in hot and fast-paced environment to perform back-end duties, including cooking menu items, replenishing supplies and fountain beverages, and ensuring food is up to company's standards
  • Greeted customers and took orders, paying close attention to detail and answering any related questions
  • Assembled and packing orders, prepared beverages, and ensured that all items are correct and that customer is served in timely manner
  • Took orders in drive-through setting, communicated with other team members to ensure customer satisfaction
  • Maintained clean work environment and cleaned all kitchen equipment and surfaces as needed.

Store Standard

Walmart
01.2022 - 01.2023
  • Greets customers and assists them with finding products in store and responding to their inquiries
  • Assists customers with carrying out large items once purchased
  • Performs merchandising duties; rearranges items on shelves to ensure organization
  • Demonstrates friendly and positive body language to encourage customers to feel comfortable asking questions.
  • Assisted in training new hires on store standards procedures, contributing to consistent company culture of excellence in service delivery.
  • Upheld company policies and procedures by ensuring compliance with safety and sanitation guidelines throughout the store.
  • Improved store cleanliness by diligently maintaining and organizing shelves, displays, and aisles.
  • Collaborated with team members to complete tasks efficiently during peak times, optimizing store operations.
  • Promoted a safe shopping environment by promptly addressing spills and hazards in store areas.
  • Responded proactively to customer feedback, identifying areas for improvement and implementing changes where necessary to deliver exceptional service experiences.
  • Enhanced customer satisfaction with efficient cart retrieval and organization for easy access.
  • Maintained accurate records of completed tasks and reported any issues or concerns to supervisors in a timely manner.
  • Assisted customers with product inquiries, providing knowledgeable guidance for their needs.
  • Maintained clean, neat, and professional entrances.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

Grade 12 Diploma -

Elmwood High School
01.2022

Skills

  • Outreach initiatives
  • Nonprofit experience
  • Community Education
  • Event Coordination
  • Continuous Improvement
  • Client Needs Assessments
  • Written and verbal communication
  • Interviewing skills

Highlight Of Qualifications

  • Mature and reliable individual with over 3 years of customer service experience working in a fast-paced environment
  • Strong teamwork skills and leadership abilities; enjoys working with others
  • Able to work independently while staying on task and focused
  • Friendly and outgoing with strong willingness to learn new things and develop skills
  • Strong communication skills; able to follow written and verbal instructions effectively
  • Physically fit; comfortable working on foot for long periods of time
  • Able to work flexible hours, including days, evenings, overnights, and weekends

Volunteer Experience

  • CATT Volunteer Elmwood High School, 2019, 2022, Participated in a volunteer program that engages students in supporting with and promoting various events and organizations, including scorekeeping at school sporting events, leading activities for the Elmwood Winter Fun Day, assisting with the Santa Clause Parade, sorting donations at the MCC Kildonan Thrift Store
  • Immanuel Fellowship Drama Ministry, 2019, 2022
  • Rising Star Foundation, 2019, 2021

Languages

English
Native or Bilingual
Yoruba
Native or Bilingual

Timeline

Ambassador

American Eagle Outfitters, Inc
11.2023 - Current

Children Supervisor

Sport Manitoba
11.2022 - Current

Team Member

Kitchen Kraft
01.2022 - 06.2022

Store Standard

Walmart
01.2022 - 01.2023

Crew Member

McDonald
01.2020 - 05.2024

Grade 12 Diploma -

Elmwood High School

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Mercy Odutayo