Mercy Nhundu
Edmonton ,AB
Summary
Accomplished Housekeeper Supervisor with a proven track record at Elm Services , enhancing guest satisfaction through exceptional cleanliness and organization. Expert in managing teams to exceed quality standards, demonstrating deep cleaning expertise alongside strong leadership abilities. Skilled in health and safety compliance, ensuring a safe, efficient work environment.
Overview
5
5
years of professional experience
Work History
Housekeeper Supervisor
Elm Services
10.2022 - Current
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Managed staff of 10 housekeepers.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Communicated repair needs to maintenance staff.
Housekeeper
GDI Services
05.2020 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Education
College Diploma - Education
Masvingo Teacher's College
MasvingoBachelor In Art - Geography And Disaster Management
Catholic University
Zimbabwe Mashonaland East12.2017
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Health and safety compliance
- Residential Cleaning
- Excellent oral and written communication
- Deep cleaning expertise
- Ability to work independently
Languages
English
Elementary
Timeline
Housekeeper Supervisor
Elm Services
10.2022 - Current
Housekeeper
GDI Services
05.2020 - 09.2022
College Diploma - Education
Masvingo Teacher's College
Bachelor In Art - Geography And Disaster Management
Catholic University
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