Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mercy Ngovi

Calgary,AB

Summary

Dynamic and results-driven professional with experience at Fresh Taste Produce, excelling in warehouse organization and inventory accuracy. Proven ability to enhance customer satisfaction through meticulous order processing and effective team collaboration. Skilled in packaging and labeling, with a strong attention to detail and a commitment to maintaining safety standards.

Overview

2
2
years of professional experience

Work History

Warehouse Worker

Fresh Taste Produce
01.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.

Brand Ambassador(part Time)

MaxSys Staffing & Consulting
07.2024 - 09.2025
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
  • Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.

Security Officer

Regent Protection
05.2024 - 11.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Education

Certificate - Law

Bow Valley College
Calgary, AB
02.2023

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Order picking
  • Clear communication
  • Attention to detail
  • Problem-solving
  • Sorting and labeling
  • Team collaboration
  • Warehouse organization
  • Storage organization
  • Basic mathematics
  • Assembly and production
  • Order preparation
  • Quality control
  • Safety training
  • Health and safety regulations

Languages

English
Professional Working

Timeline

Brand Ambassador(part Time)

MaxSys Staffing & Consulting
07.2024 - 09.2025

Security Officer

Regent Protection
05.2024 - 11.2024

Warehouse Worker

Fresh Taste Produce
01.2024 - Current

Certificate - Law

Bow Valley College

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Mercy Ngovi