Mercy Ngole
Montreal,QC
Summary
Proven expert in residential cleaning and customer service, with a commendable track record at Hotel Saint David. Skilled in deep cleaning and sanitation, consistently exceeding homeowner cleanliness standards by delivering tailored solutions and quality assurance. Praised for exceptional work ethic and attention to detail, significantly reducing client complaints and enhancing satisfaction through efficient, customized cleaning services.
Overview
4
4
years of professional experience
Work History
House Cleaner
Hotel Saint David
10.2019 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
Education
Secondry Student - Accounting
Government High School Douala
CameroonSkills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Floor cleaning
- Kitchen Cleaning
- Health and safety compliance
- Quality Assurance
- Glass cleaning
- Deep cleaning expertise
- Surface sanitation
- Childcare assistance
- Waste disposal
- Vacuuming and sweeping
- Residential Cleaning
Languages
English
Native or Bilingual
Timeline
House Cleaner
Hotel Saint David
10.2019 - 06.2023
Secondry Student - Accounting
Government High School Douala
Similar Profiles
Marta Vargas, Music MinisterMarta Vargas, Music Minister
Cantor / Sub at Saint David Catholic ChurchCantor / Sub at Saint David Catholic Church
Nicole EpsteinNicole Epstein
Kindergarten Teacher at Saint David Catholic SchoolKindergarten Teacher at Saint David Catholic School
Leialoha MarbleLeialoha Marble
Registered Nurse, Medical-Surgical Unit at Saint David South Medical CenterRegistered Nurse, Medical-Surgical Unit at Saint David South Medical Center
Himzet AlicHimzet Alic
Deputy Handling Director at NewrestDeputy Handling Director at Newrest
Ros Niko VillagraciaRos Niko Villagracia
Machine Operator at Balcan Innovations IncMachine Operator at Balcan Innovations Inc