Mercy Ngare
Ottawa,ON
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Assisted Living Manager
Chartwell Rockcliffe
Ottawa, Ontario
02.2023 - Current
- Provide leadership, guidance and direction to team members in the delivery of quality care to residents.
- Develope and maintain relationships with resident families and staff.
- Conduct assessments of potential new residents for admission into the assisted living facility.
- Oversee daily operations, including staffing, scheduling, budgeting, compliance with regulations and safety standards.
- Ensure that all applicable laws, regulations and policies are followed by staff members.
- Maintain records for all activities related to resident care services.
- Identify areas for improvement in operational procedures and implement changes as needed.
- Manage financial resources through cost control measures and budget analysis.
- Collaborat with other departments to ensure a smooth transition between levels of care within the facility.
- Monitore medication administration practices for accuracy and adherence to protocols.
- Assist in resolving customer complaints or grievances in a timely manner.
- Organize special events within the facility such as holiday parties, barbecues or movie nights.
- Review incident reports submitted by staff members regarding any accidents or injuries involving residents.
- Schedule regular meetings with department heads to discuss staffing needs, budget concerns or other administrative issues.
Community Health Nurse
St Elizabeth Home Health
Ottawa, Ontario
05.2019 - 02.2023
- Conducted home visits to evaluate the physical condition of clients in their homes.
- Collaborated with other healthcare providers to ensure quality patient care was delivered in a timely manner.
- Educated patients about their diseases, medications, treatments and preventive measures.
- Monitored patients' progress by collecting vital signs such as height, weight, blood pressure and pulse rate.
- Coordinated referrals for specialty care as needed based on assessment findings.
- Maintained accurate records of patient interactions using electronic medical records systems.
- Evaluated effectiveness of interventions by comparing pre-and post-intervention data.
- Attended staff meetings and required courses to maintain knowledge of current clinic procedures and latest medical advances relevant to everyday practice.
- Administered medications and treatments directly to patients following physician prescriptions and instructions and standard nursing techniques.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Education
License Certificate - Registered Practical Nurse
St Lawrence College
Cornwall, ON07-2017
Skills
- Activity Coordination
- Dementia Care
- First-aid and CPR
- Care Planning
- Employee Work Scheduling
- Epic Systems
- Organizational Skills
- Time Management
Languages
Swahili
Native/ Bilingual
References
References available upon request.
Timeline
Assisted Living Manager
Chartwell Rockcliffe
02.2023 - Current
Community Health Nurse
St Elizabeth Home Health
05.2019 - 02.2023
License Certificate - Registered Practical Nurse
St Lawrence College