Mercy Mwangi
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Quality Control Inspector
Premium Uniforms
12.2023 - 03.2024
- Conducted visual inspections of products to ensure compliance with quality standards.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
Customer Service Representative
Horses Group Limited
01.2020 - 09.2022
- Resolved customer inquiries through effective communication, enhancing customer satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Cashier
Gal Baking Services
04.2015 - 08.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register area and ensured proper cash handling procedures.
- Collaborated with team members to enhance store presentation and maintain product displays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - Hospital Administration
Mt. Kenya University
Nairobi, Kenya10-2013
Skills
- Quality control
- Critical thinking
- Time management skills
- Reliability and punctuality
Languages
English
Timeline
Quality Control Inspector
Premium Uniforms
12.2023 - 03.2024
Customer Service Representative
Horses Group Limited
01.2020 - 09.2022
Cashier
Gal Baking Services
04.2015 - 08.2017
Diploma - Hospital Administration
Mt. Kenya University
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