MERCY GODOY
West Covina
Summary
Personable and friendly professional that helps guests in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk / Concierge in busy and successful spa & medical wellness setting.
Overview
4
4
years of professional experience
Work History
PATIENT CONCIERGE
SPRINGS REJUVENATION
02.2024 - 05.2024
- Manage appointment scheduling for multiple clinics (5 in total) ensuring optimal use of resources and minimizing conflicts and overbooking.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Process large transactions of a minimum of $7,500 and up to $30,000 via Easy Direct Pay / Credit Cards/ Wire Transfers maintaining accurate records of transactions.
- Collaborate with medical staff to ensure patients received timely and appropriate care.
- Monitor, track, and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Schedule initial and follow up appointments for patients, adhering to internal policies while accommodating individual customer needs.
- Support sales efforts by promoting services
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
FRONT DESK ASSISTANT MANAGER
THE RAVEN SPA
09.2021 - 02.2024
- Supervised front desk & spa staff consisting of 20 employees.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in, made reservations and processed payments
- Assisted manager with daily spa operations & guest relation..
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
DEPARTMENT SUPERVISOR
LOWES INC
04.2020 - 08.2021
- Provided exceptional customer service for ideal experiences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed teams of at least 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assigned tasks and established work schedules to staff to cover operational needs.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
Education
Associate of Science - Prenursing Studies
Mt San Antonio College
Walnut, CA2026
High School Diploma -
Western Heights High School
Oklahoma City, OK05.2014
Skills
Excellent Customer Service & Administrative Skills
Excellent Verbal and Written Communication Skills
Proficiency in MS Office programs , Google Workspace, Slack Platform, Zenoti Software, MindBody Software
Sales & Leadership Skills
Coachable & Reliable
Bilingual in English & Spanish
Timeline
PATIENT CONCIERGE
SPRINGS REJUVENATION
02.2024 - 05.2024
FRONT DESK ASSISTANT MANAGER
THE RAVEN SPA
09.2021 - 02.2024
DEPARTMENT SUPERVISOR
LOWES INC
04.2020 - 08.2021
Associate of Science - Prenursing Studies
Mt San Antonio College
High School Diploma -
Western Heights High School
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