Mercy Folahanmi
Toronto,ON
Summary
Detail-oriented healthcare professional with hands-on experience in patient support, care coordination, and medical office operations. Skilled in patient communication, scheduling, EMR systems, clinical assistance, and remote care workflows. Proven ability to manage high-volume calls, coordinate multidisciplinary care, and support clinical teams in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Care Access Team / Care Coordinator
CBI Home Health
08.2025 - Current
- Manage high-volume inbound and outbound calls (80–100 daily) regarding PSW schedules, appointment updates, and patient requests.
- Coordinate PSW visits, ensuring proper alignment between client needs and staff availability.
- Communicate with Ontario Health at Home regarding cancellations, schedule changes, and patient updates.
- Update and maintain accurate patient schedules and records within internal systems and EMRs.
- Provide compassionate telephone support to clients, caregivers, and healthcare partners.
Medical Assistant/Clinical Assistant
Foundation Medical Clinic
11.2024 - 05.2025
- Assisted in patient intake and registration processes, ensuring accurate data entry and documentation.
- Supported healthcare providers during examinations by preparing instruments and maintaining sterile environments.
- Coordinated patient scheduling, optimizing appointment flow to enhance clinic efficiency.
- Performed patient intake procedures, including vitals, history taking, and preparing patients for physician examinations.
- Managed registration of patients in person, via phone, and through email communication.
Personal Support Worker
Rt Medical
10.2023 - 11.2024
- Provided personal care, including bathing, grooming, toileting, dressing, and mobility assistance.
- Supported clients with meal preparation, feeding, and adherence to care plans.
- Monitored and reported changes in client health, behavior, or environmental risks to supervisors.
- Assisted with transfers using safe body mechanics and equipment (e.g., lifts, gait belts).
- Offered companionship and emotional support to enhance client well-being.
- Documented daily care activities in accordance with organizational policies.
Education
Diploma - Personal Support Worker
UMS College
Toronto, ON06-2024
Post-Graduate Certificate - Healthcare Administration & Service Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2023
Bachelor of Medicine & Bachelor of Surgery (MBBS) -
Shenyang Medical College
Shenyang, China07-2019
Skills
- Case management
- Documentation
- TELUS EMR
- Oscar EMR
- AlayaCare
- Microsoft Office
- Client relationship management
- Care coordination
- Medical documentation
- Appointment scheduling
- Workflow optimization
- Data entry and reporting
Certification
- CPR & First Aid
- WHMIS
Timeline
Care Access Team / Care Coordinator
CBI Home Health
08.2025 - Current
Medical Assistant/Clinical Assistant
Foundation Medical Clinic
11.2024 - 05.2025
Personal Support Worker
Rt Medical
10.2023 - 11.2024
Diploma - Personal Support Worker
UMS College
Post-Graduate Certificate - Healthcare Administration & Service Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Medicine & Bachelor of Surgery (MBBS) -
Shenyang Medical College