Mercy Duran
Victorville
Summary
Organized professional with solid experience in executive support, ready to contribute to fast-paced environment. Proven ability to enhance workflow and increase productivity by anticipating needs and managing complex calendars. Known for strong team collaboration, adaptability to changing priorities, and proficiency in communication and project management.
Overview
2026
2026
years of professional experience
Work History
Sr. Executive Assistant
Visa Inc. Artificial Intelligence Division (Contract through Collabera)
01.2025 - Current
- Provide high-level administrative support to the Vice President overseeing global Artificial Intelligence initiatives at Visa
- Manage complex calendars, coordinate international travel, and prepare executive briefings for internal and external meetings
- Handle sensitive communications, draft correspondence, and ensure alignment of priorities across fast-paced AI projects
- Support leadership team with operational tasks, including meeting logistics, documentation, and follow up actions
- Assist in the coordination of AI leadership offsites, product demands and strategic planning sessions
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
Executive Assistant (VP of Latin America Marketing)
DELL TECHNOLOGIES Remote
01.2023 - 01.2025
- Provided departmental support with office supplies, technical challenges, and facilities requests.
- Proactively scheduled and maintained calendars for multiple executives.
- Coordinated travel arrangements and submitted expense reports in a timely manner.
- Served as the primary contact for team members regarding organizational policies and procedures.
- Coordinated special activities, such as planning sessions, volunteer events, roundtables, customer meetings and team building events.
- Maintained work with integrity, handling information that was confidential.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Human Resource Assistant
ACE Services
2020 - 02.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Education
Bachelor of Science - Education
Grand Canyon University
Phoenix, AZ04-2026
Associate of Science - Criminal Justice
Victor Valley College
Victorville, CA12-2024
Skills
- Process improvement strategies
- Calendar management proficiency
- Exceptional interpersonal skills
- Meticulous attention to detail
- Administrative skills
- Strong organizational skills
- Adaptable to change
- Research and analysis
- Human resources
- Team leadership experience
Timeline
Sr. Executive Assistant
Visa Inc. Artificial Intelligence Division (Contract through Collabera)
01.2025 - Current
Executive Assistant (VP of Latin America Marketing)
DELL TECHNOLOGIES Remote
01.2023 - 01.2025
Human Resource Assistant
ACE Services
2020 - 02.2022
Bachelor of Science - Education
Grand Canyon University
Associate of Science - Criminal Justice
Victor Valley College
ADDITIONAL RELEVANT EXPERIENCE
- Administrative Analyst (General Manager OEM Sales)
- Managed calendar meetings and travel itineraries. Submitted expenses, strategically involved in organization planning and reorganization preparation.
- Managed organizational charts, rosters, Excel sheets and team awards. Provided quarterly budget recommendations and cost saving suggestions to executive management team
- Administrative Assistant (Sales, General Manager, Vice President of HR)
- Played a strategic role in organizational planning and preparation for reorganization.
- Maintained organization charts, rosters and PIP excel sheet.
- Administrative Assistant (SR. Director in Dell Latin America)
- Managed calendars and maintained records of sales training and assessments for the team, organization charts, rosters, and recognition awards. Facilities floor coordinator for RR7-1st floor.
TOOLS & TECHNOLOGIES
Microsoft Office Suite | Concur | Workday | Ariba | Adobe Acrobat
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