MERCY DAHL
Three Hills,Canada
Summary
Dedicated Residential Program Supervisor with a strong commitment to achieving positive outcomes for individuals. Exceptionally reliable and driven, I create a supportive and caring environment for clients and staff. Skilled in promoting clients well-being and improving quality of life for those under my care.
Overview
28
28
years of professional experience
Work History
Residential Program Supervisor
Rehoboth Christian Ministries
Three Hills, AB
05.2023 - Current
- Managed budgets responsibly, monitoring expenses closely to ensure financial stability for the program while maximizing resources available to each client.
- Fostered a supportive and compassionate living environment through regular communication with clients and their families/guardians.
- Established and maintained a high standard of cleanliness and organization, promoting a comfortable and safe place for all.
- Organized community outings for clients, enriching their lives through social engagement and inclusion in their community.
- Fostered open communication among staff members, encouraged participation and teamwork in service delivery.
- Tracked clients progress of goals regularly, supported clients to meet their goals, encouraged their individual growth.
- Provided leadership, guidance and support to staff.
Community Disability Services Provider
Rehoboth Christian Ministries
Three Hills, Canada
08.2010 - 05.2023
- Provided personal care, support and guidance to clients within the residential program.
- Updated and maintained documentation on each client in accordance with policies and procedures of Rehoboth.
- Transported clients to and from medical appointments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Photo Lab and Sales Associate
Ritz Camera
Riverside, Ca
11.2007 - 08.2008
- Ran the photo lab and helped customers at the print bar with their custom photo orders.
- T mobile specialist and sold cell phones in store.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Collaborated with team members to achieve monthly sales targets.
Phone Center Associate and Cashier
Home Depot
Riverside, Ca
04.2006 - 05.2007
- Provided customer care to both internal and external customers via the phone.
- Helped drive sales up by helping train new team members.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Handled cash transactions accurately, maintained positive customer relations.
- Answered and managed incoming and outgoing calls while recording accurate messages for department managers.
Night Custodial
Disneyland
Anaheim, Ca
09.2005 - 01.2006
- Trained to clean the attractions, shops, theaters, kitchens and restrooms.
- Experienced in pressure washing, buffing and waxing floors.
- Contributed to a positive work atmosphere, collaborating effectively with coworkers to complete tasks quickly and accurately.
- Streamlined cleaning processes with the use of appropriate tools and equipment, increasing efficiency in nightly duties.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Consultative Sales Associate
Sears
Riverside, Ca
06.2004 - 07.2005
- Trained and assisted new associates through sales process.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Merchandise Customer Assistance
Sears
Riverside, Ca
12.2002 - 07.2003
- Stocked the sales floor with new merchandise in the women’s department,
- Boosted overall efficiency by training new team members on company policies, procedures, and best practices.
- Maintained a clean and organized store environment, promoting a pleasant shopping experience for customers.
- Assisted customers with returns or exchanges, adhering to company policies while prioritizing customer satisfaction.
- Developed my interpersonal skills as I assisted customers via the telephone as well as on the sales floor.
Front Desk Clerk
Disney’s Grand California Hotel
Anaheim, Ca
06.2002 - 08.2002
- Received computer training and guest relation instruction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted coworkers as needed for seamless operations across departments in the hotel setting.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Kept accounts in balance and ran daily reports to verify totals.
Cashier Assistant
Costco
Fountain Valley, Ca
06.2001 - 08.2001
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Teacher and Daycare Provider
Calvary Chapel
Anaheim, Ca
06.1997 - 08.2000
- Created and implemented lessons for the classroom during the summer day camp program.
- Designed activities and events for the daycare program.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Fostered student curiosity and interest through creative hands-on activities.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Education
Bachelor of Arts - Education
Prairie Bible College
Alberta, Canada04-2010
High School Diploma -
Loara High School
Anaheim, Ca06-2000
Skills
- Teamwork and collaboration
- Client advocacy
- Effective communication skills
- Interpersonal skills
- Budget management
- Conflict Resolution
Timeline
Residential Program Supervisor
Rehoboth Christian Ministries
05.2023 - Current
Community Disability Services Provider
Rehoboth Christian Ministries
08.2010 - 05.2023
Photo Lab and Sales Associate
Ritz Camera
11.2007 - 08.2008
Phone Center Associate and Cashier
Home Depot
04.2006 - 05.2007
Night Custodial
Disneyland
09.2005 - 01.2006
Consultative Sales Associate
Sears
06.2004 - 07.2005
Merchandise Customer Assistance
Sears
12.2002 - 07.2003
Front Desk Clerk
Disney’s Grand California Hotel
06.2002 - 08.2002
Cashier Assistant
Costco
06.2001 - 08.2001
Teacher and Daycare Provider
Calvary Chapel
06.1997 - 08.2000
Bachelor of Arts - Education
Prairie Bible College
High School Diploma -
Loara High School