Mercy Bello
Thunder Bay,Canada
Summary
Administrative Professional with over three years of experience in office, HR, and customer service support across diverse sectors including healthcare, finance, and retail. Proficient in managing front desk operations, multi-line phone systems, data entry, claims processing, and records management, emphasizing accuracy and confidentiality. Expertise in streamlining administrative processes, facilitating recruitment and onboarding, and ensuring compliance with organizational policies. Recognized for strong communication and organizational skills, consistently delivering high-quality service in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative and Customer Care Associate
Linde (Medigas)
Thunder Bay, Canada
01.2025 - Current
- Managed customer inquiries via phone, email, and in-person communication in healthcare settings.
- Processed claims, orders, and funding applications to ensure compliance with organizational standards.
- Updated patient and customer accounts while verifying documentation to resolve discrepancies.
- Provided administrative support through efficient records management and report preparation.
- Collaborated with pharmacy and operations teams to enhance delivery of patient care.
- Utilized Microsoft Word and Excel for reporting and payment status tracking.
- Coordinated logistics to monitor shipments and address delays in medical supply deliveries.
Beauty Advisor
Sephora
Thunder Bay, Canada
09.2023 - Current
- Delivered exceptional customer support by managing inquiries and resolving issues effectively.
- Cultivated long-term customer relationships through personalized services and prompt problem resolution.
- Maintained professionalism and accuracy while supporting team operations in a fast-paced environment.
- Guided customers in product selection with tailored recommendations to enhance satisfaction.
- Executed accurate transaction management using point-of-sale systems and cash handling procedures.
- Addressed customer complaints quickly to ensure a positive shopping experience.
- Collaborated with team members to achieve sales goals and improve service standards.
- Conducted training for new staff on customer service protocols and company policies.
Human Resources Coordinator
Federal Mortgage Bank of Nigeria
abuja
11.2021 - 02.2023
- Organized team-building activities to enhance employee engagement initiatives.
- Processed payroll data and verified timesheet accuracy for timely payments.
- Responded to employee inquiries regarding benefits, policies, and procedures.
- Collaborated with team members to develop and implement HR policies.
- Maintained accurate employee records, including wages, performance reviews, and leaves.
- Resolved administrative challenges by identifying issues and implementing effective solutions.
- Coordinated onboarding processes for new hires, ensuring completion of paperwork.
- Scheduled interviews and communicated with candidates throughout recruitment stages.
Human Resources Intern
UNESCO
Abuja, Nigeria
07.2019 - 09.2019
- Prepared reports, communication materials, and presentations to support administrative functions.
- Coordinated scheduling and event logistics to enhance organizational initiatives.
- Maintained stakeholder communications to promote efficient internal operations.
- Managed meeting and event coordination for UNESCO, ensuring seamless execution.
- Facilitated training sessions on office software and administrative procedures for staff development.
- Organized filing systems for physical and electronic documents, ensuring record accuracy and confidentiality.
- Supported executive team by scheduling meetings and managing calendars effectively.
- Assisted recruitment processes by screening resumes and coordinating interview schedules.
Education
Postgraduate Certificate - Human Resources Management
Confederation College
Thunder Bay, ON01.2024
Postgraduate Certificate - International Business Management
Confederation College
Thunder Bay, ON01.2023
Bachelor of Science - International Relations
Covenant University
Nigeria 01.2021
Skills
- Office administration and management
- Client relationship management
- Data entry and record keeping
- Claims processing expertise
- Clerical assistance and documentation
- Microsoft Office Suite proficiency
- Confidentiality maintenance
- Organizational skills
- Administrative support
- Team collaboration skills
Certification
- CHRP (Certified Human Resources Professional) "in progress
Timeline
Administrative and Customer Care Associate
Linde (Medigas)
01.2025 - Current
Beauty Advisor
Sephora
09.2023 - Current
Human Resources Coordinator
Federal Mortgage Bank of Nigeria
11.2021 - 02.2023
Human Resources Intern
UNESCO
07.2019 - 09.2019
Postgraduate Certificate - Human Resources Management
Confederation College
Postgraduate Certificate - International Business Management
Confederation College
Bachelor of Science - International Relations
Covenant University
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