Mercy Anyadike
Victoria
Summary
Highly organized and detail-oriented professional with extensive experience in education, sales, and home care. Efficiently manages multiple tasks to ensure seamless daily operations. Exceptional communication, problem-solving, and time management skills dedicated to enhancing workplace efficiency and fostering team collaboration. Specializes in personalized shopping services in the retail industry, adept at identifying client needs, cultivating relationships, and providing tailored solutions. Demonstrated ability to collaborate effectively in team settings and adapt to dynamic environments. Expertise in client communication, product knowledge, and inventory management leading to high customer satisfaction and exceeding sales targets.
Overview
14
14
years of professional experience
Work History
Personal Shopper
Loblaw Companies Limited
03.2025 - Current
- Selecting, preparing, and packaging items for customers.
- Reading and reviewing customers shopping lists submitted online through the company's order app.
- Locating and using handheld devices to scan items selected by customers.
- Making sure the best before products are selected, especially meat and dairy items.
- Communicate with customers and manager if there is any issue.
- Answering customers and potential customers inquiry.
- Substituting items appropriately based on customer's preference and company policy if they are out of stock.
- Packaging and organizing items appropriately to avoid damage.
- Review orders, make comments if need be and process payment.
- Organize and send out orders for delivery based on customers preference.
- File invoices and documents correctly.
Community Support Worker
Integral Support Services
04.2024 - 01.2025
- Providing compassionate and supporting care to help improve the quality of life of the people that I care for.
- Personal care: Assist clients with feeding, bathing, grooming, dressing, and toileting.
- Medication assist: Administer medication to client as prescribed by physician.
- Mobility assist: help individuals with walking, and transferring using assistive devices such as wheelchair, lift and transfer belts.
- Housekeeping and Errands: perform housekeeping chores such as laundry, cleaning, and grocery.
- Companionship and Emotional support: take individuals to community events, social gathering, provide emotional support and engage individuals in activities that promote their mental and emotional well being.
Caregiver
Just Like Family Home care
09.2022 - 09.2024
- Assist individuals with disability and elderly with their daily activities such as grocery shopping and house housekeeping, bathing, cooking, toileting, dressing.
- Medication reminder.
- Companionship.
- Appointment setting and accompanying.
- Emotional support.
Cashier
Red Barn market
09.2022 - 09.2022
- Stocking shelves and finding items in the storage section.
- Ringing sales and bagging items.
- Accepting payments from customers.
- Handling customers' questions and concerns.
Preschool English Teacher
Colegio Anglo Americana De Coyoacan
09.2021 - 06.2022
- Introduce new ways to stimulate student engagement through personalized content based on student personal interest and hobby.
- Communicate regularly with parents and administrators regarding student progress and curriculum.
- Engage with extracurricular activities with students such as field trips.
Elementary school English teacher
Escuela Mexicana Del valle
08.2019 - 07.2021
- Maintain a safe, organized classroom which supports students independent learning and collaboration.
- Create and implement lesson plans aligned with the curriculum and learning objectives of the students.
Sales & Customer Representative
Luxury Building And Accessories
04.2011 - 09.2013
- Answering incoming calls and customers’ inquiries.
- Identifying potential customers through referrals and research.
- Foster trust and loyalty through attentive personalized service.
- Meeting sales targets.
- Work with technical teams to resolve customer’s issues.
Education
Diploma - Business Administration
University of Victoria
Victoria, BC04.2024
BSC - Pure and Industrial Chemistry
Nnamdi Azikiwe University
Awka, Anambra state07.2006
Skills
- Proficient in both written and verbal communication
- Interpersonal and organizational skills
- Effective conflict resolution
- Adaptable in varied settings
- Administrative support
- Professional business communication
- Skilled in MS Office applications
- Analytical critical thinking
- Strong attention to detail
- Customer service expertise
- Planning and organization
- Attention to detail
Accomplishments
- Trained and mentored 2 new associates, leading to faster onboarding and improved team efficiency.
- Developed strong customer relationships, leading to 25% repeat customer visits within one month.
- Successfully resolved an average of two customer complaints per week, resulting in a 20% reduction of escalated cases.
- Maintained a 95% client satisfaction rate.
Languages
English - Fluent
Spanish - Intermediate
Interests
- Volunteer Work
- Community Cleanup
- I participate in a variety of outdoor recreational activities
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Personal Shopper
Loblaw Companies Limited
03.2025 - Current
Community Support Worker
Integral Support Services
04.2024 - 01.2025
Caregiver
Just Like Family Home care
09.2022 - 09.2024
Cashier
Red Barn market
09.2022 - 09.2022
Preschool English Teacher
Colegio Anglo Americana De Coyoacan
09.2021 - 06.2022
Elementary school English teacher
Escuela Mexicana Del valle
08.2019 - 07.2021
Sales & Customer Representative
Luxury Building And Accessories
04.2011 - 09.2013
Diploma - Business Administration
University of Victoria
BSC - Pure and Industrial Chemistry
Nnamdi Azikiwe University
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