MERCY AMA CLOTTEY

• Ensure clean, sanitary, and comfortable living spaces for residents
• Oversee laundry services (personal and linens)
• Manage waste disposal and infection control protocols
• Serve balanced diet-specific meals (e.g., diabetic, pureed, low-sodium)
• Ensure food safety and hygiene standards (e.g., Safe Serve compliance)
• Serve drink pass and night lunch

• Manages files and records for clients and adhere to safety procedures to prevent breaches and data misuse.
• Prepare client package for delivery, pick up and maintenance.
• Receive and make phone calls to clients in respect of their requests.

• Managed daily administrative operations, ensuring compliance with home healthcare policies and regulations
• Oversaw client scheduling, registration, and records management
• Coordinated between caregivers, clients, and insurance providers for smooth service delivery
• Processed billing, claims, and insurance verifications to reduce errors and delays
• Maintained confidentiality of patient records in accordance with HIPAA regulations

Company Overview: Non-Profit Organization

• Oversaw daily operations to ensure efficiency and compliance with policies.
• Developed and implemented operational procedures and workflows.
• Ensured smooth coordination between programs, finance, HR, and other departments
• Drove social support initiatives and interventions like sourcing for donations and organizing visits to deprived communities.
• Assisted in budget planning and financial oversight
• Monitored expenses and ensure cost-effective use of resources.
• Managed procurement, vendor relationships, and inventory.