Mercy Alvarez
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Cabin Services Team Member
Anderson Air Ltd
10.2024 - Current
- responsible for the cleanliness safety, and security of the aircraft cabin.
- maintained a safe and hygienic environment, enabling passengers to travel comfortably and confidently.
- contributed to company's reputation for excellence through meticulous attention to detail in all assigned task.
- supported flight crew by promptly addressing any concerns or issues related to cabin cleanliness during flight preparations.
- conducted safety inspections of aircraft interiors to ensure passengers well-being.
- engage daily with pilots, flight attendants, and passengers to ensure a smooth and pleasant travel experience.
-
Car Rental Agent
Enterprise Rent-A-Car
04.2024 - 10.2024
- Managed daily operations at a busy rental agency , including customer service, vehicle maintenance and financial transactions
- Experienced in handling customer inquiries and providing efficient solutions to their car rental needs
- Provide information in a professional and courteous manner regarding transportation to the airport terminal
- Discreetly check the vehicle for damage on incoming vehicles and direct customers to counter for completion of damage/loss report
- Demonstrated strong communication and problem solving skills when dealing with challenging customer situations
General Operative
ABCoast Aviation Services
11.2021 - 05.2023
- Provided customer service to passengers and answered any question they had
- Coordinated with other airport personnel to ensure a safe and efficient operation
- Monitored the boarding process and ensured all passengers had the necessary travel documents
- Monitored the airport for suspicious activity and reported potential security threats
- Resolved customer complaints and issues in a professional manner
- Provided customer service to passengers with special needs, such as those with disabilities
- Greeted passengers, verified boarding passes, and directed them to appropriated gate
Education
Flight attendant diploma -
Canadian Tourism College
Vancouver, Bc01.2020
High School Diploma -
Crocus Plains Secondary School
Brandon, Mb06.2016
Skills
- Adaptability
- Bilingual customer support
- Trustworthy
- Reliable
- Customer service
- Flexibility
Timeline
Cabin Services Team Member
Anderson Air Ltd
10.2024 - Current
Car Rental Agent
Enterprise Rent-A-Car
04.2024 - 10.2024
General Operative
ABCoast Aviation Services
11.2021 - 05.2023
Flight attendant diploma -
Canadian Tourism College
High School Diploma -
Crocus Plains Secondary School