Mercy Adebisi
Care Assistant
stoney creek,ON
Summary
Enthusiastic care giver eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patients care plan and training in health and social care standard. I am motivated to learn, grow and excel in patient personal support delivery.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Resident Care Volunteer
Mariam Akintola Senior Care Home
Abule Egba, Lagos, Nigeria
03.2020 - 06.2022
- Served residents with regular balanced meals for breakfast, lunch and dinner.
- Engaged clients through conversations and companionship, promoting independence and social requirements.
- Assisted residents in activities of daily living to maintain health and dignity.
- Give light massage to patients or applied preparations or treatments to the body.
- Maintained a secured environment for staff and residents, following established safety standard and procedures
- participate in outdoor activities and board games and competitions among residents.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustained needs.
Tour Coordinator
CRYSTAL CHOICE NIGERIA LTD
Ogba, LAGOS
01.2015 - 12.2019
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Enhanced recordkeeping and documentation approaches to improve tracking of key account corporate .
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing profitable engagements.
Affiliate Marketer
Wakanow Travels and Tours
Lekki, Lagos, Nigeria
03.2010 - 01.2015
- Met with passengers to assess preferred airline, routes, date of travel, and inquire about country specific immigration requirements.
- Monitored online bookings and requests and appropriately responded to potential passengers travel needs.
- Collaborated closely with Airlines on sales and seasonal promotions
- Identified appropriate marketing channels and target customers for their specific vacation needs.
- Updated social media platforms with latest destination news, weather conditions and best travel plans.
- Worked closely with in-house social media team to update exciting visuals for weekly post.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Education
Master of Arts - Linguistics And Nigerian Languages
University of Ilorin
Ilorin, Nigeria 01.1997 - 07.2001
Master of Science - Public And International Affairs
University of Lagos
Yaba, Lagos, Nigeria 01.2008 - 11.2009
Skills
ADDITIONAL SKILLSPersonal Care AssistanceCaring CompanionshipService DocumentationProblem IdentificationCare MonitoringLaptop and Tablet Operation
Enjoy cooking
A good team player
Ability to work according to care plan
Certification
IATA UFTA FOUNDATION
Affiliations
- Certified Participant,Academy for Health and Fitness Uk
- Member, South African FONDI
- Member, Lions Club International
- IATA/UFTA Dip
Timeline
Health and Social Care Level 3, Uk
07-2022
Resident Care Volunteer
Mariam Akintola Senior Care Home
03.2020 - 06.2022
Tour Coordinator
CRYSTAL CHOICE NIGERIA LTD
01.2015 - 12.2019
Affiliate Marketer
Wakanow Travels and Tours
03.2010 - 01.2015
Master of Science - Public And International Affairs
University of Lagos
01.2008 - 11.2009
IATA UFTA FOUNDATION
09-2005
Master of Arts - Linguistics And Nigerian Languages
University of Ilorin
01.1997 - 07.2001