MERCY ADAGA
ISISOMA
Selkirk,MB
Summary
Certified Business Analyst Professional with over 8 years progressive work experience in Business Analysis and IT projects. Highly experienced in the use of Agile and Waterfall Methodologies, knowledgeable in all phases of the Software Development Life Cycle (SDLC). An expert in Business Process Optimization and designs, new system implementation, upgrades & enhancement from requirement elicitation & analysis, testing, migration, go-live assistance till post implementation of ERP solutions. Effectively acted as a liaison between Businesses and Development Teams in converting requirements into effective Business Solutions and translating Business requirements into technical Specifications . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Just Eat TakeAway Canada
04.2022 - Current
- Lead review, analysis, and optimization of business processes, working closely with business process owners and SMEs to enhance operational efficiency, agreed changes, document/ map processes, and gain approval for changes from key stakeholders.
- Elicit, document, map and analyze end -to-end business process to identify improvement opportunities using process mapping tools such as Visio and Lucid Chart and produce data driven solutions suitable for specified business challenges.
- Design solution using need assessment and manage technology implementation process.
- Evaluate new and evolving business requirement and recommend appropriate system enhancement to current process.
- Executed analysis of risks and identified risk mitigation strategies.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Support leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Implement Business Improvement Projects and responsible for ensuring compliance to General IT Control (GITC) including Sarbanes Oxley Act for Salesforce Sales Cloud platform.
Salesforce Business Analyst
Blackforce Inc
08.2021 - 03.2022
- Supported creation of profiles, custom objects, fields, validation rules, workflow rules, email templates, reports and dashboards.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Utilize data visualization techniques to present and explain complex data sets.
- Conducted interviews with key business users to collect information on to map end to end business processes and user requirements.
- Created data models to support decision-making processes.
- Created reports and dashboards to monitor and track key performance
Financial Service Representative
Easy Financial
04.2021 - 07.2021
- Engaged prospective customers to understand their financial needs and advise on best possible product to satisfy these needs
- Identified and capitalized on financial cross sales opportunities when engaging clients
- Evaluated and appraised customer loan applications by analyzing client's credit worthiness and risk assessment via their financial statements
- Handled collection of delinquent loans using professional methods to manage past due clients.
- Built and established relationships with clientele to improve future business opportunities.
Scrum Master/Business Analyst
Adino Capital
08.2020 - 02.2021
- Performed requirements stakeholder analysis to identify stakeholders impacted by projects to help determine stakeholder management
- Facilitated workshops, focus groups and one-to-one meetings with business users, vendors, and developers to elicit business requirements
- Engaged business owners to gather business requirements and business rules and ensure alignment with development team
- Produced high-quality documentation through effective business analysis, primarily mapping processes to understand current state and defining future state
- Developed detailed project documents and specifications such as business requirement document, Use case Documents, RACI Matrix, Test Plan Documents and Requirement Traceability Matrix
- Lead business process and workflow mapping/analysis using data capture and modeling technologies, methods, and tools
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Business Process Analyst
SUNRUST BANK
07.2018 - 07.2020
- Facilitated requirements reviews, workshops, presentations, and demos to validate requirements for enhancements and obtain sign off from key project stakeholders
- Participated in all phases of project and software development lifecycle for enhancements ensuring well-planned, coordinated promotion to production and future support
- Led major cost-effective process improvement initiatives by discovering optimal enhancements opportunities.
- Maintained strong partnership with IT and business by tracking project progress
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Optimized core processes to improve business performance and operational agility.
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
Business Analyst/Project Manager
ECOBANK NIGERI LIMITED
04.2016 - 11.2017
- Collected, defined and analyzed business requirements and obtained leadership approval for implementation.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Generated Stakeholder Impact Analysis and Business Impact Analysis documents
- Reviewed project documents to validate interpretation of business solutions and traceability to requirements
- Developed diagrams using Visio to describe and lay out logical operational steps.
- Developed and implemented project plans and budgets to ensure successful execution.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Provided detailed project status updates to stakeholders and executive management.
Lean Change Agent/Operations Analyst
ECOBANK NIGERIA LIMITED
06.2012 - 10.2014
- Documented requirements needed to upgrade branches from ambience, resource requirements and training needs
- Coached and mentored selected staff after conducting skill gap analysis
- Supported PMO and Senior Business Analysts to elicit, analyze, and document business requirements across various Business Units and conducted requirement walkthrough/ clarification sessions
- Documented detailed analysis of end-to-end business processes by creating process diagrams, workflow diagrams, activity diagrams using MS Visio tool
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Achieved continuous process improvements by introducing cutting-edge technology upgrades, paperless systems and automation of monitoring systems.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Made recommendations to reduce waste, increase utilization and reduce costs via enhancements to procedures, business practices and systems.
Education
Masters - Business Administration
University of Lagos
Lagos06.2010
Bachelor of Science - Economics
University of Ado-Ekiti
Ekiti08.2004
Skills
- Application/Methodologies: Extensive knowledge of business and systems developments from Requirements Gathering, Analysis and Documentation, Validate Business Requirements Development /Implementation, Testing and post go live production support Familiar with Waterfall, Agile -Scrum, Iterative Methodologies
- Business Process Re-engineering: Expert in Business process re-engineering in complex environments Documenting current state (As-Is), facilitating future state solutioning workshops and documenting "To-Be" recommendations (Process Designs)
- Testing Competencies: Expert in executing testing roles - Working closely with QA team to develop test cases (ensuring that all complex business scenarios are extensively covered), defect management documents and coordinating UAT testing
- Elicitation Techniques: Brainstorming, Interview, Workshop, Observation, Questionnaires & Surveys, Focus Groups
- Proficient in Microsoft Office Suite, Jira, Asana, Share-point, Google Drive, Microsoft Visio, Lucid Chart, Miro, PowerPoint, BPMN 20, Slack & Figma
- Soft Skills: Facilitation, presentation, communication (written, oral), influencing, time management, team player, problem-solving, critical thinking, analytical, people management and leadership, Negotiation, decision making, leadership, conflict resolution, emotional stability and positive attitude
Accomplishments
- Developed a Governance Framework for the Sales Enablement Team to ensure Segregation of duties in accordance with The Sarbanes Oxley Act (SOX)
- Mapped the end-to-end business process for an Enterprise Credit Solution for implementation in the North American Market to increase Share of wallet by 45% by 2023 (first Quarter)
- Successfully led the development of the Expense Management System for processing all departmental expenses (travels, repairs, and maintenance, etc.,)
- The system tracked and monitored expenses are in line with annual budgets
- Successfully led Business Transformation Projects - Process automation - Completed the overhaul of over 80 processes, streamlining and implementation of new processes in a Pan-African Bank
- The implementation of the “to-be” designed process saved the bank over $250,000 with improved automation and increased staff productivity by 25%
- Led the design of an Inventory Management System for a Retail Store to manage and automate day to day business
Certification
- SAfe Scrum Master
- CBAP - Certified Business Analysis Professional
- Salesforce Business Analyst
- Salesforce Service Cloud Consultant
- Salesforce Certified Administrator
Timeline
Senior Business Analyst
Just Eat TakeAway Canada
04.2022 - Current
Salesforce Business Analyst
Blackforce Inc
08.2021 - 03.2022
Financial Service Representative
Easy Financial
04.2021 - 07.2021
Scrum Master/Business Analyst
Adino Capital
08.2020 - 02.2021
Business Process Analyst
SUNRUST BANK
07.2018 - 07.2020
Business Analyst/Project Manager
ECOBANK NIGERI LIMITED
04.2016 - 11.2017
Lean Change Agent/Operations Analyst
ECOBANK NIGERIA LIMITED
06.2012 - 10.2014
Masters - Business Administration
University of Lagos
Bachelor of Science - Economics
University of Ado-Ekiti