Mercedes Whitford
Langley,BC
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate/ Receiver Womens Clothing
Bella & Wren
Fort Langley, British Columbia
09.2022 - 03.2023
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
Warehouse Shipper/Packing, Shipping, and Receiving Assembler
Blueridge Produce
Fort Langley, British Columbia
06.2022 - 09.2022
- Received, organized and inventoried incoming shipments.
- Followed safety protocols when operating machinery or equipment.
- Handled and packaged fresh fruit.
- Maintained cleanliness of warehouse environment.
- Reported any discrepancies or damages to the appropriate personnel.
- Utilized RF scanners to track items throughout the warehouse.
- Packed and shipped orders accurately and efficiently.
- Completed necessary paperwork related to shipping activities.
- Participated in regular stock checks for accurate inventory management.
- Inspected materials for defects prior to packing them for shipment.
- Developed strategies for improving efficiency of shipping processes.
Sales Associate
Livingroom Fort Langley
Langley, British Columbia
10.2021 - 06.2022
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
Warehouse Receiver
Blueridge Produce
Fort Langley, British Columbia
06.2021 - 09.2021
- Moved around inventory to different parts of the warehouse
- Learned to work by myself and handle problematic situations by myself.
- Made sure all products were there and where they were supposed to be
- Reported any discrepancies or damages to the appropriate personnel.
- Completed necessary paperwork related to shipping activities.
- Labeled containers correctly according to destination requirements.
Sales Assistant
new to you creations
Langley, BC
11.2019 - 11.2019
- Ensured that all promotional materials were properly displayed in their designated areas.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
Education
Diploma - Cosmetology Studies
Hair Art Academy
Langley, BC05-2024
High School Diploma -
Langley Fine Arts
Fort Langley, BC06-2022
Skills
- Business Development
- Upselling
- Product Sales
- Retail loss prevention
- Customer Needs Assessment
- Promotional support
- Sales Development
- Payment Processing
- Inventory Control
- Sales Training
- Sales expertise
- Stocking and Receiving
- Excellent communication skills
- Conflict Resolution
- Cash Handling Accuracy
- Store Opening and Closing
- Flexible Schedule
- Professional Demeanor
- Outgoing Personality
- Goal-Oriented
- Teamwork and Collaboration
Affiliations
- reading
- goes to gym
- babysits
Certification
- food safe
- food handling
- serving it right
- cerified hairstylist
Timeline
Sales Associate/ Receiver Womens Clothing
Bella & Wren
09.2022 - 03.2023
Warehouse Shipper/Packing, Shipping, and Receiving Assembler
Blueridge Produce
06.2022 - 09.2022
Sales Associate
Livingroom Fort Langley
10.2021 - 06.2022
Warehouse Receiver
Blueridge Produce
06.2021 - 09.2021
Sales Assistant
new to you creations
11.2019 - 11.2019
Diploma - Cosmetology Studies
Hair Art Academy
High School Diploma -
Langley Fine Arts
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