Mercedes Villalta

-Assisted in preparing dinning area ahead of each service

- Exceeded guests needs in a fast paced environment

-Ensured dining services ran smoothly by checking on tables, delivered excellent customer service and prompt food and beverage delivery

- used deep menu knowledge to guide guests to their ideal dining experience

• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.