Mercedes Vilches
St. John's,NL
Summary
Experienced leader with international track record of enhancing customer satisfaction and team performance. Demonstrated ability to increase sales through excellent service and strong customer relationships. Currently ready to re-enter the work force after a period as a mother and home maker.
Overview
36
36
years of professional experience
Work History
Home Maker
None Currently
08.2007 - Current
- Financial management including bill payments, budgeting and expense tracking.
- Implemented all of the engaging study and recreational activities associated with bringing up children.
Manager
The Shoe Studio Group
03.2004 - 08.2007
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Supervisor
The Shoe Studio Group
06.2003 - 03.2004
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Assistant
Caleys, John Lewis Branch
12.2002 - 05.2003
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Gallery Attendant
National Gallery
10.2000 - 12.2002
- Ensured artwork safety by diligently monitoring gallery spaces and maintaining proper environmental conditions.
- Operated handheld radio or [Type] to maintain communication with other gallery personnel.
- Guided special needs visitors to elevators and around obstructions to improve patrons' gallery experiences.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
Manager's Assistant
INTAC S.A
04.1995 - 03.1998
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Secretary's Assistant
Art and Cultural Center, Council of Vina Del Mar.
03.1989 - 03.1994
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Executive Secretary - Office Administration
Diego Portales , Institute
Vina Del Mar, Chile12.1988
Skills
- Team Leadership
- People facing and sales skills
- Organization skills, inventory and sales events
- Time Management, staffing shifts
- Personnel management, hiring
- Telephone skills
- Data Entry
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Interests
- Photography and video content creation
- World Travel and Exploring landmarks, historical sites and cultural attractions
- Cooking
- Baking and pastry-making, experimenting with recopies
- Dancing, Salsa and Tango
- Cinema, in particular artistic and short format fims
Timeline
Home Maker
None Currently
08.2007 - Current
Manager
The Shoe Studio Group
03.2004 - 08.2007
Supervisor
The Shoe Studio Group
06.2003 - 03.2004
Sales Assistant
Caleys, John Lewis Branch
12.2002 - 05.2003
Gallery Attendant
National Gallery
10.2000 - 12.2002
Manager's Assistant
INTAC S.A
04.1995 - 03.1998
Secretary's Assistant
Art and Cultural Center, Council of Vina Del Mar.
03.1989 - 03.1994
Executive Secretary - Office Administration
Diego Portales , Institute
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